Teaching Older Adults with Multiple Chronic Conditions to Use a Tablet and Patient Application for Health Management

  • Rony Oosterom-CaloEmail author
  • Benjamín López
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9755)


Within home telehealth programs, patients often receive devices and applications which they may need to learn how to use. A user feedback study with training materials on a tablet PC and patient application, designed for older chronic patients, was conducted with fifteen USA patients from the Philips Intensive Ambulatory Care home telehealth program. Two themes emerged from the findings, in relation to the training program: (1) Relevance, appreciation and user experience, and (2) patient preferences, which had two sub-themes (a) Manner of communication and (b) designing the interaction. Participants found training materials relevant, preferred materials that allow practicing and provide feedback, especially when worded in a manner that is encouraging but not patronizing. They preferred information in audio as well as text formats due to their abilities. Training materials introducing technologies to patients, appropriate for their abilities and preferences, need to be devised and provided to promote telehealth patient engagement.


Older adults Chronic disease Home telehealth Tablet computer Tutorial Training User feedback 


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.Philips ResearchCambridgeUSA
  2. 2.Philips DesignEindhovenThe Netherlands

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