Abstract
It is well known that the software process in place impacts the quality of the resulting product. However, the specific way in which this effect occurs is still mostly unknown and reported through anecdotes. To gather a better understanding of such relationship, a very large survey has been conducted during the last year and has been completed by more than 100 software developers and engineers from 21 countries. We have used the percentage of satisfied customers estimated by the software developers and engineers as the main dependent variable. The results evidence some interesting patterns, like that quality attribute of which customers are more satisfied appears functionality, architectural styles may not have a significant influence on quality, agile methodologies might result in happier customers, larger companies and shorter projects seems to produce better products.
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Acknowledgments
We would like to thank Innopolis University for logistic and financial support and, in particular, the PR department and Elena Maksimenko for their contribution in reaching local IT industry and collect survey data.
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Tumyrkin, R., Mazzara, M., Kassab, M., Succi, G., Lee, J. (2016). Quality Attributes in Practice: Contemporary Data. In: Jezic, G., Chen-Burger, YH., Howlett, R., Jain, L. (eds) Agent and Multi-Agent Systems: Technology and Applications. Smart Innovation, Systems and Technologies, vol 58. Springer, Cham. https://doi.org/10.1007/978-3-319-39883-9_23
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DOI: https://doi.org/10.1007/978-3-319-39883-9_23
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