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Supporting Goal-Oriented Organizational Implementation - Combining DEMO and Process Simulation in a Practice-Tested Method

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Book cover Advances in Enterprise Engineering X (EEWC 2016)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 252))

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Abstract

The increasing need for agility on one hand, and for timely and well-founded decisions on organization implementation on the other hand makes goal-oriented process simulation increasingly popular. However, a computer simulation may be of little value without a conceptual model which precedes the simulation. The Design and Engineering Methodology for Organizations (DEMO) assists in understanding and (re)designing business processes and their implementation. However, current simulation methods based on DEMO lack the notion of goal-orientation on desirable KPIs, such as service windows and reaction time. We developed a goal-oriented combined method that addresses the aforementioned issues, and tested it using both an educational and real-life case. This method helped deciding on the organization implementation, including e.g. number of FTEs and order of working, making modeling choices explicit. Combining DEMO and process simulation allows the modeler to make a well-defined balance between (a) project time and money constraints and (b) completeness of the simulation model.

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Notes

  1. 1.

    Attributes are parameters which accompany an entity as it moves through the model [13]. An example of an attribute is the amount of pizzas that are part of the order.

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Author information

Authors and Affiliations

  1. ZorgDomein Netherlands, Straatweg 68, 3621 BR, Breukelen, The Netherlands

    Lotte de Laat

  2. Capgemini Netherlands, P.O. Box 2575, 3500 GN, Utrecht, The Netherlands

    Martin Op ’t Land & Marien R. Krouwel

  3. Antwerp Management School, Sint-Jacobsmarkt 9-13, 2000, Antwerp, Belgium

    Martin Op ’t Land

  4. Radboud Universiteit, Comeniuslaan 4, 6525 HP, Nijmegen, The Netherlands

    Marien R. Krouwel

Authors
  1. Lotte de Laat
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  2. Martin Op ’t Land
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  3. Marien R. Krouwel
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Corresponding author

Correspondence to Lotte de Laat .

Editor information

Editors and Affiliations

  1. University of Madeira, Funchal, Portugal

    David Aveiro

  2. Faculty of Information Technology, Czech Technical University in Prague, Prague, Czech Republic

    Robert Pergl

  3. University of Madeira, Funchal, Portugal

    Duarte Gouveia

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© 2016 Springer International Publishing Switzerland

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de Laat, L., Op ’t Land, M., Krouwel, M.R. (2016). Supporting Goal-Oriented Organizational Implementation - Combining DEMO and Process Simulation in a Practice-Tested Method. In: Aveiro, D., Pergl, R., Gouveia, D. (eds) Advances in Enterprise Engineering X. EEWC 2016. Lecture Notes in Business Information Processing, vol 252. Springer, Cham. https://doi.org/10.1007/978-3-319-39567-8_2

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  • DOI: https://doi.org/10.1007/978-3-319-39567-8_2

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-39566-1

  • Online ISBN: 978-3-319-39567-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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