Skip to main content

Enterprise Process Modeling in Practice – Experiences from a Case Study in the Healthcare Sector

  • Conference paper
  • First Online:
Book cover Enterprise, Business-Process and Information Systems Modeling (BPMDS 2016, EMMSAD 2016)

Abstract

In enterprise modeling it is customary to differentiate between the current, as-is situation and the future to-be situation and develop models of these to plan for how to fill the gap. In practice you are never able to implement the ideal to-be model, each to-be will be incremental steps on the way to a future best practice. So it will be useful to also maintain a separate ought-to-be model, to not forget the situation you strive for. A distinction between the ought-to-be, as-is, and the to-be model is necessary, and we have in this paper provided the basis for an approach for combining top-down ought-to-be and bottom-up as-is and to-be modelling to support the dynamic interplay between these models. The approach is illustrated through a practical application in the healthcare sector. The main results is that it is found beneficial to represent the to-be and ought-to-be models separately, to be able to discuss the long-term goals without being hampered by short-term technical and organizational limitations, but still have support for developing the next version of the organization.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Aagesen, G., Krogstie, J.: Analysis and design of business processes using BPMN. In: vom Brocke, J., Rosemann, M. (eds.) Handbook on Business Process Management. International Handbook on Information Systems, pp. 213–235. Springer, Berlin (2010)

    Chapter  Google Scholar 

  2. Alter, S.: A workaround design system for anticipating, designing, and/or preventing workarounds. In: Gaaloul, K., Schmidt, R., Nurcan, S., Guerreiro, S., Ma, Q. (eds.) BPMDS 2015 and EMMSAD 2015. LNBIP, vol. 214, pp. 489–498. Springer, Heidelberg (2015)

    Chapter  Google Scholar 

  3. Bråten, S.: Model Monopoly and communications: systems theoretical notes on democratization. Acta Sociologica J. Scand. Socialogical Assoc. 16(2), 98–107 (1973)

    Article  Google Scholar 

  4. Clancy, T.R., Effken, J.A., Pesut, D.: Applications of complex systems theory in nursing education, research, and practice. Nurs. Outlook 56(5), 248–256 (2008)

    Article  Google Scholar 

  5. Conner, D.: Managing at the Speed of Change. Random House, New York (1992)

    Google Scholar 

  6. Dahl, Y., Sørby, I.D., Nytrø, Ø.: Context in care–requirements for mobile context-aware patient charts. Stud. Health Technol. Inform. 107(Pt 1), 597–601 (2004)

    Google Scholar 

  7. Dietz, J.: Enterprise Ontology. Springer, Berlin (2006)

    Book  Google Scholar 

  8. Engen, R., Viljoen, S.: Citizen-centric Heathcare Delivery Reference Model (2015)

    Google Scholar 

  9. Fawcett, S.E., Cooper, M.B.: Process integration for competitive success: benchmarking barriers and bridges. Benchmarking: Int. J. 8(5), 396–412 (2001)

    Article  Google Scholar 

  10. Fossland, S., Krogstie, J.: Modeling as-is, ought-to-be and to-be – experiences from a case study in the health sector. In: PoEM 2015, Valencia, Spain (2015)

    Google Scholar 

  11. Gilbreth, F.B., Gilbreth, L.M.: Process Charts. American Society of Mechanical Engineers, New York (1921)

    Google Scholar 

  12. Heggset, M., Krogstie, J., Wesenberg, H.: Understanding model quality concerns when using process models in an industrial company. In: Gaaloul, K., Schmidt, R., Nurcan, S., Guerreiro, S., Ma, Q. (eds.) BPMDS 2015 and EMMSAD 2015. LNBIP, vol. 214, pp. 395–409. Springer, Heidelberg (2015)

    Chapter  Google Scholar 

  13. Houy, C., Fettke, P., Loos, P., van der Aalst, W.M.P., Krogstie, J.: BPM-in-the-large – towards a higher level of abstraction in business process management. In: Janssen, M., Lamersdorf, W., Pries-Heje, J., Rosemann, M. (eds.) EGES/GISP 2010. IFIP AICT, vol. 334, pp. 233–244. Springer, Heidelberg (2010)

    Chapter  Google Scholar 

  14. Houy, C., Fettke, P., Loos, P., van der Aalst, W.M.P., Krogstie, J.: Business process management in the large. Bus. Inf. Syst. Eng. 3(6), 385–388 (2011)

    Article  Google Scholar 

  15. IDEF0 (2016). http://www.idef.com/IDEF0.htm. Accessed 1 Mar 2016

  16. Krogstie, J., Dalberg, V., Moe Jensen, S.: Process modeling value framework. In: Manolopoulos, Y., Fillipe, J., Constantopoulos, P., Cordeiro, J. (eds.) Enterprise Information Systems. LNBIP, vol. 3, pp. 309–321. Springer, Heidelberg (2008)

    Chapter  Google Scholar 

  17. Krogstie, J.: Integrated goal, data and process modeling: from TEMPORA to model-generated work-places. In: Johannesson, P., Søderstrøm, E. (eds.) Information Systems Engineering From Data Analysis to Process Networks, pp. 43–65. IGI, Hershey (2008)

    Chapter  Google Scholar 

  18. Krogstie, J.: Model-Based Development and Evolution of Information Systems: A Quality Approach. Springer, London (2012)

    Book  Google Scholar 

  19. Lillehagen, F., Krogstie, J.: Active Knowledge Modeling of Enterprises. Springer, Heidelberg (2008)

    Book  Google Scholar 

  20. Moody, D.L.: Theorethical and practical issues in evaluating the quality of conceptual models: current state and future directions. Data Knowl. Eng. 55, 243–276 (2005)

    Article  Google Scholar 

  21. Nelson, H.J., Poels, G., Genero, M., Piattini, M.: A conceptual modeling quality framework. Softw. Qual. J. 20, 201–228 (2011)

    Article  Google Scholar 

  22. Open Group Archimate 2.1 Standard. http://pubs.opengroup.org/architecture/archimate2-doc/toc.html. Accessed 30 Mar. 2016

  23. Price, R., Shanks, G.: A semiotic information quality framework: development and comparative analysis. J. Inf. Technol. 20(2), 88–102 (2005)

    Article  Google Scholar 

  24. Recker, J.C., et al.: Business process modeling : a comparative analysis. J. Assoc. Inf. Syst. 10(4), 333–363 (2009)

    Google Scholar 

  25. Silver, B.: BPMN Method and Style. Cody-Cassidy Press, Aptos (2012)

    Google Scholar 

  26. Stabell, C.B., Fjeldstad, Ø.D.: Configuring value for competitive advantage: on chains. Shops Netw. Strateg. Manag. J. 19, 413–437 (1998)

    Article  Google Scholar 

  27. TOGAF (2016). https://www.opengroup.org/togaf/. Accessed 1 Mar 2016

  28. Troux Architect (2016). http://www.troux.com/. Accessed 1 Mar 2016

  29. Weick, K.: Sensemaking in Organisations. Sage, London (1995)

    Google Scholar 

  30. Weske, M.: Business Process Management: Concepts, Languages, Architectures. Springer Verlag Inc., New York (2007)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to John Krogstie .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Springer International Publishing Switzerland

About this paper

Cite this paper

Fossland, S., Krogstie, J. (2016). Enterprise Process Modeling in Practice – Experiences from a Case Study in the Healthcare Sector. In: Schmidt, R., Guédria, W., Bider, I., Guerreiro, S. (eds) Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2016 2016. Lecture Notes in Business Information Processing, vol 248. Springer, Cham. https://doi.org/10.1007/978-3-319-39429-9_23

Download citation

Publish with us

Policies and ethics