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International Conference on Business Information Systems

BIS 2016: Business Information Systems pp 356–367Cite as

On the Maturity of Service Process Modeling and Analysis Approaches

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 255))

Abstract

Prior research has provided a number of approaches for the specification and analysis of service processes. However, little is known about their level of maturity regarding considered dimensions and characteristics. The present study represents a first step towards filling this gap. Drawing upon recent formalizations and delineations of service, a model for assessing the maturity of service modeling and analysis tools is derived. As part of a systematic literature review, it is applied to a set of 47 service blueprinting techniques to determine their maturity. The study’s findings indicate a high level of maturity regarding control flow and resource integration for most of the identified approaches. However, there are several shortcomings with respect to the input and output dimensions of the service process. The study proposes a set of research questions to stimulate future research and address the identified shortcomings.

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Notes

  1. 1.

    A more detailed description of the research design can be obtained from the principal author upon request and the following link: http://1drv.ms/1LDAjR2.

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Author information

Authors and Affiliations

  1. University of Rostock, Albert-Einstein-Str. 22, 18059, Rostock, Germany

    Florian Bär & Kurt Sandkuhl

  2. Munich University of Applied Sciences, Lothstr. 64, 80335, Munich, Germany

    Florian Bär & Rainer Schmidt

Authors
  1. Florian Bär
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  2. Kurt Sandkuhl
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  3. Rainer Schmidt
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Correspondence to Florian Bär .

Editor information

Editors and Affiliations

  1. Department of Information Systems, Poznan Univ of Economics and Business, Poznan, Poland

    Witold Abramowicz

  2. Institut für Wirtschaftsinformatik, Universität Leipzig, Leipzig, Sachsen, Germany

    Rainer Alt

  3. Information System Institute, University of Leipzig, Leipzig, Germany

    Bogdan Franczyk

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Bär, F., Sandkuhl, K., Schmidt, R. (2016). On the Maturity of Service Process Modeling and Analysis Approaches. In: Abramowicz, W., Alt, R., Franczyk, B. (eds) Business Information Systems. BIS 2016. Lecture Notes in Business Information Processing, vol 255. Springer, Cham. https://doi.org/10.1007/978-3-319-39426-8_28

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