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Organizing e-Services Co-production in Multiple Contexts: Implications for Designers and Policymakers

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Blurring the Boundaries Through Digital Innovation

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 19))

Abstract

The paper underscores the importance of approaching inclusion policies by leveraging co-production and by considering multiple contexts. Following Pollitt’s ‘contextual analysis’, the European policy for an ageing society is addressed and the program concerning the development of e-services for the elderly examined. Results show that this approach allows for insights and suggestions that supplement the results of the evaluation report prepared for the European Commission by a panel of experts. These suggestions, which can be used in designing future editions of the program, concern the merits of ‘service science’ and the driving roles of both ‘intermediaries’ and ‘gatekeepers’.

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Author information

Authors and Affiliations

  1. CeRSI-LUISS “Guido Carli” University, Rome, Italy

    Paolo Depaoli

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  1. Paolo Depaoli
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Correspondence to Paolo Depaoli .

Editor information

Editors and Affiliations

  1. Department of Management, Sapienza Universitá di Roma, Rome, Italy

    Fabrizio D'Ascenzo

  2. Department of Management and Technology, Bocconi University, Milano, Italy

    Massimo Magni

  3. Department of Human Sciences "R. Massa", University of Milan Bicocca, Milano, Italy

    Alessandra Lazazzara

  4. Faculty of Law, eCampus University, Novedrate, Italy

    Stefano Za

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Depaoli, P. (2016). Organizing e-Services Co-production in Multiple Contexts: Implications for Designers and Policymakers. In: D'Ascenzo, F., Magni, M., Lazazzara, A., Za, S. (eds) Blurring the Boundaries Through Digital Innovation. Lecture Notes in Information Systems and Organisation, vol 19. Springer, Cham. https://doi.org/10.1007/978-3-319-38974-5_18

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