Abstract
This case study analyzes VUCEM, Mexico’s single window for trade. VUCEM seeks to digitize procedures related to international trade. The case study analyzes the implementation of this project, which encompasses 198 formal procedures, 400,000 annual transactions, and involves 11 government agencies. There are approximately 103 million subscribed users in VUCEM, out of which 73 million represent all trade related businesses in Mexico. VUCEM strengthens competitiveness, a goal consistent with the National Digital Strategy. The case examines different ways to measure VUCEM’s effectiveness including a 100 % service adoption by Mexican businesses. It is also reviews a number of important factors for VUCEM’s success including political commitment, guaranteed funding, addressing technological challenges and systems training, and critical stakeholder involvement in the project.
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Notes
- 1.
Doing Business. The World Bank. Retrieved May 7th, 2015 http://www.doingbusiness.org/~/media/GIAWB/Doing%20Business/Documents/Topics/trading-across-borders.pdf
- 2.
ibid.
- 3.
Until 2000 Mexico was ruled for more than 70 years by the same political party.
- 4.
Kerby, R. (2014) 2014 UN e-government survey. UN Public Administration Programme. Retrieved on May 7, 2015 from http://css.escwa.org.lb/ICTD/3233/11p1.pdf
- 5.
Presidential Good Government Agenda, President’s Office, Mexico (2002).
- 6.
Administrative Agreement to Create the Commission for the Development of Electronic Government (2005), published in Mexican Official Gazette in December 9, 2005.
- 7.
Reform to the Federal Law on Administrative Procedures, published in the Official Gazette on May 30, 2000.
- 8.
“Administrative Agreement to Create the Digital Government Agenda”, published in Mexican Official Gazette in January 16, 2009.
- 9.
Mexico’s National Digital Strategy (2013). p. 10. Retrieved on May 7, 2015 from http://embamex.sre.gob.mx/italia/images/pdf/national%20digital%20strategy.pdf
- 10.
Mexico’s National Digital Strategy (2013). p. 9. Retrieved on May 7, 2015 from http://embamex.sre.gob.mx/italia/images/pdf/national%20digital%20strategy.pdf
- 11.
ibid.
- 12.
Chalico, C. (2015, February 10) Mexico’s Long Overdue National Digital Strategy Finally on Track. Retrieved on May 7, 2015 from http://www.nearshoreamericas.com/mexicos-national-digital-strategy-overdue/
- 13.
VUCEM-Frequently asked questions (n.d). P.14. Retrieved on May 7, 2015 from http://www2.ventanillaunica.gob.mx/cs/groups/public/documents/contenidovu/mdaw/mde2/~edisp/portal16200016367.pdf
- 14.
Ministry of Economy’s Second Annual Report (2014, p. 51).
- 15.
Ibid.
- 16.
The Tequila Regulatory Council is also in the process of migrating its procedures to the VUCEM.
- 17.
United Nations Economic Commission for Europe. United Nations Centre for Trade Facilitation and Electronic Business (UN/CEFACT) (2005). Recommendation and Guidelines on establishing a Single Window. p. 10. Retrieved on May 7, 2015 from http://www.unece.org/fileadmin/DAM/cefact/recommendations/rec33/rec33_trd352e.pdf
- 18.
Oliver (2013).
- 19.
United Nations Economic Commission for Europe (2012). Trade facilitation implementation guide. Retrieved on May 7, 2015 from http://tfig.unece.org/index.html
- 20.
Ndonga (2013) World Customs Journal 7,2. Managing the risk of corruption in Customs through single window system, p. 23. Retrieved on May 7, 2015 from http://www.worldcustomsjournal.org/media/wcj/-2013/2/WCJ_V7N2_Ndonga.pdf
- 21.
“Decree for the Establishment of the Single Window for Trade”, published in Mexican Official Gazette in January 14, 2011.
- 22.
Alburo, F. (2008). Policy Coherence and Coordination for trade facilitation: integrated border management, single windows and other options for developing brunch. Retrieved on May 7, 2015 from http://www.econstor.eu/obitstream/10419/64272/1/578665069.pdf
- 23.
“Decree to Grant Administrative Facilities for Customs and Foreign Trade”, published in Mexican Official Gazette in March 31, 2008.
- 24.
According to the Ministry of Economy’s Second Annual Report (2008) they started working immediately after the 2008 Decree, but for some reason the 2009 Annual Report, which covers from May 2008 to May 2009, omits information about the continuity of their works.
- 25.
“Decree for the Establishment of the Single Window for Trade”, published in Mexican Official Gazette. Retrieved on May 7, 2015 from https://www.ventanillaunica.gob.mx/cs/groups/public/documents/contenidovu/mdaw/mdaw/~edisp/stkmexvudb2000515.pdf
- 26.
McLinden, G. (2013) Single Window Systems: What We Have Learned. Retrieved on May 7, 2015 from https://blogs.worldbank.org/trade/single-window-systems-what-we-have-learned
- 27.
Ministry of Economy’s Sixth Annual Report (2012, p. 69).
- 28.
Fifteen more are pending.
- 29.
OECD Broadband Portal (2015, February 19). Retrieved on May 7, 2015 from http://www.oecd.org/internet/oecdbroadbandportal.htm
- 30.
OECD, ICT database and Eurostat, Community Survey on ICT usage in enterprises (2012). Retrieved on May 7, 2015 from http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CB8QFjAA&url=http%3A%2F%2Fwww.oecd.org%2Fsti%2Fieconomy%2FFinal_6.c_Broadband%2520Households_2012.xls&ei=LGolVc2OHomAsQTh_4CgDA&usg=AFQjCNF3KS QcZ5y4pxNOJFlP3HwFmtxXtg&sig2=G1bN3t96NOTnLuy7TSV1hA&bvm=bv.90237346,d.cWc
- 31.
Ministry of Economy’s Sixth Annual Report (2012, p. 69).
- 32.
Ministry of Economy’s Sixth Annual Report (2012, p. 69).
- 33.
Ministry of Economy’s First Annual Report (2013, p. 60).
- 34.
Other international organizations involved and pushing this topic are the Organization for Economic Cooperation and Development (OECD), the World Trade Organization (WTO), the United Nations Commission on International Trade Law (UNCITRAL), the United Nations Conference on Trade and Development (UNCTAD), and its Centre for Trade Facilitation and Electronic Business (UN/CEFACT).
- 35.
The first 5-year contract was signed in 2011.
- 36.
OECD (2011) Towards more Effective and Dynamic Public Management in Mexico, OECD Public Governance Reviews. Retrieved on May 7, 2015 from https://books.google.com/books?id=wn1ar36zmz0C&pg=PA134&lpg=PA134&dq=usage+of+the+MExican+single+window+for+trade&source=bl&ots=ngDPMmW2-u&sig=RUNsPBUdd5EM264zWMYmUY4IBb8&hl=en&sa=X&ei=gpNJVbLNLsfvtQWEx4DQCg&ved=0CD0Q6AEwBQ#v=onepage&q=usage%20of%20the%20MExican%20single%20window%20for%20trade&f=false
- 37.
“Decree for the Establishment of the Single Window for Trade”, published in Mexican Official Gazette in January 14, 2011.
- 38.
World Bank Group. Doing Business. Trading across borders (2014). Retrieved on May 7, 2015 from http://www.doingbusiness.org/data/exploretopics/trading-across-borders
- 39.
Ministry of Economy. Nafta Works. Monthly newsletter of NAFTA and related issues (2012). Retrieved on May 7, 2015 from http://www.naftamexico.net/wp-content/uploads/2012/01/jan12.pdf
- 40.
In more detail, the Maturity Evaluation Model appraises the level of agencies’ public value maturity (public value importance, public value performance, public value ICT contribution and public value maturity) and services and processes maturity (maturity of services provided to citizens, maturity of services provided to staff, maturity of ICT management and maturity of the ICT management process).
- 41.
The results of the study were presented during the 5th Latin American Regional Meeting about Single Windows for Foreign Trade, Mexico City, October 2013. Further evidence of the figure: http://www.usmcoc.org/new.php?id=115
- 42.
United Nations Economic Commission for Europe (n.d.) Trade Facilitation Implementation Guide. Retrieved on May 7, 2015 from http://tfig.unece.org/contents/single-window-for-trade.htm
- 43.
Tax Administration System’s Transparency Portal. Retrieved on May 7, 2015 from http://portaltransparencia.gob.mx/pot/contrataciones/consultarContrato.do?method=consultaContrato&id.idContrato=CS-309-LP-P-083/10&_idDependencia=06101
- 44.
Transparency International. Corruption Perception Index (2014). Retrieved on May 7, 2015 from http://www.transparency.org/country#MEX
- 45.
United Nations Economic Commission for Europe (n.d.) Trade Facilitation Implementation Guide. Retrieved on May 7, 2015 from http://tfig.unece.org/contents/single-window-for-trade.htm
- 46.
Ndonga (2013).
- 47.
Velazquez (2012).
- 48.
Mexico’s National Digital Strategy (2013). Retrieved on May 7, 2015 from http://embamex.sre.gob.mx/italia/images/pdf/national%20digital%20strategy.pdf
- 49.
The mainstreaming strategy of the National Development Plan 2013–2018, “Close, modern government,” cites as one of its lines of action: “Establishing a National Digital Strategy to encourage the adoption and development of information and communication technologies and promote an effective government that will insert Mexico into the Knowledge Society.” Retrieved on May 7, 2015 from http://embamex.sre.gob.mx/italia/images/pdf/national%20digital%20strategy.pdf
- 50.
Mexico’s National Digital Strategy (2013). Retrieved on May 7, 2015 from http://embamex.sre.gob.mx/italia/images/pdf/national%20digital%20strategy.pdf
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Schwaiger Calvo, A., Campos, C. (2017). Mexico: Single Window for Foreign Trade. In: Falk, S., Römmele, A., Silverman, M. (eds) Digital Government. Springer, Cham. https://doi.org/10.1007/978-3-319-38795-6_5
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