Abstract
Psychologists are trained in advanced statistics and behavior change methods, historically focused on the care of individuals. Health reform and economic necessity today compel the development of high-performance systems of care, offering new roles and opportunities to those able to apply advanced measurement and operations improvement methodologies on the front lines of care. Lean Six Sigma is a powerful, data-driven method for improving quality, service, efficiency, and value in high-demand industries (manufacturing, military, nuclear safety, and now healthcare) and reflects the scientist-practitioner philosophy inherent in our training. This chapter outlines the core terms, concepts, and methods of this approach.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Institute for Healthcare Improvement. Crossing the quality chasm: a new health system for the 21st century. Washington, DC: National Academies Press; 2001.
Pyzdek T, Keller PA. The six sigma handbook. 3rd ed. New York: McGraw-Hill; 2010.
Womack JP, Jones DT. Lean thinking: banish waste and create wealth in your corporation. 2nd ed. New York: Free Press; 2003.
Ishikawa K. Guide to quality control. Tokyo: Asian Productivity Organization; 1976.
Wheeler DJ. Understanding variation: the key to managing chaos. 2nd ed. New York: SPC Press; 2000.
Callahan CD, Barisa MT. Statistical process control and rehabilitation: the single subject design reconsidered. Rehabil Psychol. 2005;50:24–33.
Wachter RM. Understanding patient safety. 2nd ed. New York: McGraw-Hill; 2012.
Callahan CD, Adair D, Bozic KJ, Manning B, Saleh JK, Saleh KJ. Orthopaedic surgery under national health reform: an analysis of power, process, adaptation, and leadership. J Bone Jt Surg. 2014;96(13):e111.
Kotter JP. Leading change: why transformation efforts fail. Harv Bus Rev. 1995;73:59–67.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing Switzerland
About this chapter
Cite this chapter
Callahan, C.D., Roberts, T.S. (2017). Performance Measurement and Operations Improvement Using Lean Six Sigma. In: Budd, M., Hough, S., Wegener, S., Stiers, W. (eds) Practical Psychology in Medical Rehabilitation. Springer, Cham. https://doi.org/10.1007/978-3-319-34034-0_61
Download citation
DOI: https://doi.org/10.1007/978-3-319-34034-0_61
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-34032-6
Online ISBN: 978-3-319-34034-0
eBook Packages: MedicineMedicine (R0)