Automation in Knowledge Management
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The impact of globalisation, free-market economy, current economic conditions, organisational downsizing, crunch of skilled and talented employees, etc. has increased the recognition of the importance of managing the corporate knowledge. Knowledge gives us, as individuals, the power to grow, to better ourselves and to succeed in our endeavours. In the business world, knowledge is power as well. As with individuals, knowledge is what enables businesses to grow and to succeed. Contained within every business is a wealth of knowledge about its policies and practices and about the industry that it serves. A business uses this knowledge to sell and support the products and services that it offers. However, knowledge is not held within a business itself, but rather by the various individuals that make up the organisation. Without the knowledge possessed by the people within it, a business cannot survive. To a business, therefore, knowledge can be considered an asset—perhaps the most important asset that it has.