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International Conference on Exploring Services Science

IESS 2016: Exploring Services Science pp 457–470Cite as

Designing and Configuring the Value Creation Network for Servitization

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 247))

Abstract

Despite the numerous benefits that the implementation of a servitization strategy can bring to manufacturing companies, several challenges have to be faced. Among others, changes in competences, resources, organisational structure and value network relationships are required in order to create, capture and deliver new value. In such a context, this paper investigates how the servitization level of a product-service offering impacts on a product-service provider as well as on its value-creation network. A theoretical conceptual model, derived from literature, is developed and then expanded into an explanatory conceptual framework through a case-based methodology. Evidence from the empirical investigation is then discussed and summarised into twelve propositions. Finally, contribution to both theory and practice, as well as some directions for future research, is pointed out.

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Acknowledgements

The research leading to these results has received funding from the European Community’s Seventh Framework Programme (FP7/2007–2013) under grant agreement no PIRSES-GA-2010-269322.

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Authors and Affiliations

  1. Department of Management, Information and Production Engineering, CELS - Research Group on Industrial Engineering, Logistics and Service Operations, viale Marconi 5, 24044, Dalmine, BG, Italy

    Barbara Resta, Paolo Gaiardelli, Sergio Cavalieri & Stefano Dotti

Authors
  1. Barbara Resta
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  2. Paolo Gaiardelli
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  3. Sergio Cavalieri
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  4. Stefano Dotti
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Corresponding author

Correspondence to Barbara Resta .

Editor information

Editors and Affiliations

  1. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

    Theodor Borangiu

  2. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

    Monica Dragoicea

  3. Faculty of Engineering - FEUP, University of Porto, Porto, Portugal

    Henriqueta Nóvoa

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© 2016 Springer International Publishing Switzerland

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Resta, B., Gaiardelli, P., Cavalieri, S., Dotti, S. (2016). Designing and Configuring the Value Creation Network for Servitization. In: Borangiu, T., Dragoicea, M., Nóvoa, H. (eds) Exploring Services Science. IESS 2016. Lecture Notes in Business Information Processing, vol 247. Springer, Cham. https://doi.org/10.1007/978-3-319-32689-4_35

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  • DOI: https://doi.org/10.1007/978-3-319-32689-4_35

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-32688-7

  • Online ISBN: 978-3-319-32689-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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