Abstract
This approach is a case study of the fire inspections run by a Brazilian Fire Department called Military Fire Department of Espírito Santo State (MFDESS). The fire inspection is necessary to verify safety measures against establishment fires and panic. After 2010, the MFDESS adopted the simplification and digitalization of fire inspections procedures. Those new procedures have brought various improvements and a higher quality of life for citizens. The taxpayer can get the fire permit (ALCB) trough the internet. In the past, the taxpayer had to go to the fire office to at least three times in order to obtain the permit. Now, each inspector has their tablets so that they can inspect the establishments, and if a given inspected establishments meets the standard requirements, the inspector can now print the permit immediately after the inspection, or the taxpayer can get the license through the internet. Nowadays, MFDESS has been using the Integrated System of Technical Activities (ISTA), namely, a computer system which has allowed us to simplify and recognize good work on fire inspections. Furthermore, the issues found go beyond the fire prevention service field. Therefore, the MFDESS helps save time, avoid traffic, pollution and therefore a very more positive end result.
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Mainardes, E.W., Cerqueira, A.d.S., Vassoler, H. (2016). Simplification and Digitalization Practices on Fire Inspection Service: Case Study in a State Fire Department in Brazil. In: Leitão, J., Alves, H. (eds) Entrepreneurial and Innovative Practices in Public Institutions. Applying Quality of Life Research. Springer, Cham. https://doi.org/10.1007/978-3-319-32091-5_11
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