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Recognising and Resolving Conflicts

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Conflict Management

Part of the book series: Management for Professionals ((MANAGPROF))

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Abstract

This chapter introduces the subject matter of the book, conflict management in the workplace. I explain what a conflict is, how to recognise one, how a conflict situation can be analysed, which problems can arise from conflicts and the uses that they have. I also make some initial recommendations for dealing with difficult discussions.

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Notes

  1. 1.

    Risto (2003).

  2. 2.

    Bonacker (2002) and Schwarz (2001).

  3. 3.

    As the content of this book refers to female and male readers in equal measure, the feminine and masculine forms are used interchangeably.

  4. 4.

    Schwarz (2001).

  5. 5.

    Heinrich and Schmidt (2009) and Glasl (1999).

  6. 6.

    Moore (1986) and Besemer (1999).

  7. 7.

    Glasl (1999).

  8. 8.

    See also Chap. 5, Mediation techniques.

  9. 9.

    Boes et al. (2008).

  10. 10.

    Schwarz (2001).

  11. 11.

    Kolodej (2005).

References

  • Besemer, C. (1999). Mediation. Vermittlung in Konflikten. Königsfeld, Baden: Stiftung Gewaltfreies Leben.

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  • Boes, C., et al. (2008). Sometimes you must have a conflict. Research report from the Institute for Sociology, Unpublished student research project. University of Vienna, Vienna.

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  • Bonacker, T. (2002). Sozialwissenschaftliche Konflikttheorien. Eine Einführung. Opladen: Leske.

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  • Glasl, F. (1999). Konfliktmanagement. Ein Handbuch für Führungskräfte, Beraterinnen und Berater. Bern: Haupt.

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  • Heinrich, M., & Schmidt, A. (2009). Konfliktgestaltung und Kommunikation. In H. Kasper & W. Mayerhofer (Eds.), Personalmanagement/Führung/Organisation. Vienna: Linde Verlag.

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  • Kolodej, C. (2005). Mobbing. Psychoterror am Arbeitsplatz und seine Bewältigung. Vienna: Facultas WUV.

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  • Moore, C. (1986). The mediation process. Practical strategies for resolving conflict. San Francisco, CA: Jossey-Bass.

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  • Risto, K. (2003). Konflikte lösen mit System. Mediation mit Methoden der Transaktionsanalyse. Paderborn: Jungfermann Verlag.

    Google Scholar 

  • Schwarz, G. (2001). Konfliktmanagement. Konflikte erkennen, analysieren, lösen. Wiesbaden: Gabler.

    Google Scholar 

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Authors and Affiliations

  1. Vienna, Austria

    Stephan Proksch

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  1. Stephan Proksch
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Proksch, S. (2016). Recognising and Resolving Conflicts. In: Conflict Management. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-31885-1_1

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