Skip to main content
SpringerLink
Log in
Book cover

Robust Multimodal Cognitive Load Measurement pp 195–214Cite as

Trust and Cognitive Load

  • Chapter
  • First Online:

Part of the book series: Human–Computer Interaction Series ((HCIS))

Abstract

This chapter investigates the relationship between trust perception and cognitive load. An experimental platform is designed and employed to collect multimodal data and different types of analyses are conducted.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD   109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  1. R. Mayer, J.H. Davis, F.D. Schoorman, An integrative model of organizational trust. Acad. Manag. Rev. 20, 709–734 (1995)

    Google Scholar 

  2. D. Schmorrow, K. Stanney, Augmented Cognition: A Practitioner’s Guide (Human Factors and Ergonomics Society Press, Santa Monica, 2008)

    Google Scholar 

  3. T. Donaldson, The ethical wealth of nations. J. Bus. Ethics 31, 25–36 (2001)

    Article  Google Scholar 

  4. A. Finn, Report on trusted autonomy workshop February 2014, University of South Australia, Mawson Lakes, SA, Australia, Technical Report DASI-2014-CR-005, Mar. 2014

    Google Scholar 

  5. J.D. Lee, K.A. See, Trust in automation: Designing for appropriate reliance. Hum. Factors 46(1), 50–80 (2004)

    Article  Google Scholar 

  6. J.R. Dunn, M.E. Schweitzer, Feeling and believing: The influence of emotion on trust. J. Pers. Soc. Psychol. 88(5), 736–748 (2005)

    Article  Google Scholar 

  7. R.C. Mayer, J.H. Davis, The effect of performance appraisal system on trust for management: A field quasi-experiment. J. Appl. Psychol. 84(1), 123–136 (1999)

    Article  Google Scholar 

  8. M.A. Khawaja, F. Chen, N. Marcus, Measuring cognitive load using linguistic features: Implications for usability evaluation and adaptive interaction design. Int. J. Hum. Comput. Interact. 30(5), 343–368 (2014)

    Article  Google Scholar 

  9. J.B. Lyons, C.K. Stokes, Exploring a dynamic model of trust management, A white paper by Air Force Research Laboratory, 2010

    Google Scholar 

  10. F. Paas, J.E. Tuovinen, H. Tabbers, P. Gerven, Cognitive load measurement as a means to advance cognitive load theory. Educ. Psychol. 38(1), 63–71 (2003)

    Article  Google Scholar 

  11. R. Parasuraman, V. Riley, Humans and automation: Use, misuse, disuse, abuse. Hum. Factors: J. Hum. Factors. Ergonomics. Soc. 39(2), 230–253 (1997)

    Article  Google Scholar 

  12. H. Ruff, S. Narayanan, M. Draper, Human interaction with levels of automation and decision-aid fidelity in the supervisory control of multiple simulated unmanned air vehicles. Presence: Teleoperators. Virtual. Environ. 11(4), 335–351 (2002)

    Article  Google Scholar 

  13. S. Oviatt, R. Coulston, R. Lunsford, When do we interact multimodally? Cognitive load and multimodal communication patterns, in ICMI ’04: Proceedings of the 6th international conference on Multimodal interfaces, New York, NY, USA, 2004, pp. 129–136

    Google Scholar 

  14. D.P. Biros, M. Daly, G. Gunsch, The influence of task load and automation trust on deception detection. Group Decis. Negot. 13, 173–189 (2004)

    Article  Google Scholar 

  15. J. Forgas, Mood and judgment: The affect infusion model (AIM). Psychol. Bull. 117, 39–66 (1995)

    Article  Google Scholar 

  16. R. Parasuraman, C.A. Miller, Trust and etiquette in high-criticality automated systems. Commun. ACM 47(4), 51–55 (2004)

    Article  Google Scholar 

  17. L.E. Scissors, A.J. Gill, K. Geraghty, D. Gergle, In CMC we trust: The role of similarity, in Proceedings of the 27th international conference on Human factors in computing systems, 2009, pp. 527–536

    Google Scholar 

  18. L.E. Scissors, A.J. Gill, D. Gergle, linguistic mimicry and trust in text-based CMC, in Proceedings of the 2008 ACM conference on Computer supported cooperative work, 2008, pp. 277–280

    Google Scholar 

  19. B. Waber, M. Williams, J. Carroll, A. Pentland, A voice is worth a thousand words: The implications of the micro-coding of social signals in speech for trust research, in Handbook of Research Methods on Trust, ed. by F. Lyon, G. Möllering, M. Saunders (Edward Elgar, Cheltenham/Northampton, 2012), pp. 249–258

    Google Scholar 

  20. A. Berthold, A. Jameson, Interpreting symptoms of cognitive load in speech input., in Seventh International Conference on User Modeling (UM99), 1999

    Google Scholar 

  21. A. Jameson, J. Kiefer, C. Müller, B. Großmann-Hutter, F. Wittig, R. Rummer, Assessment of a user’s time pressure and cognitive load on the basis of features of speech, in Resource-Adaptive Cognitive Processes (Springer, Berlin/Heidelberg, 2009), p. 171

    Google Scholar 

  22. M.A. Khawaja, N. Ruiz, F. Chen, Think before you talk: An empirical study of relationship between speech pauses and cognitive load, in Australasian Computer-Human Interaction Conference (OzCHI’08), Cairns, Australia, 2008, pp. 335–338

    Google Scholar 

  23. M.A. Khawaja, F. Chen, N. Marcus, Using language complexity to measure cognitive load for adaptive interaction design, in Proceedings of International Conference on Intelligent User Interfaces (IUI 2010), Hong Kong, China, 2010, pp. 333–336

    Google Scholar 

  24. M.A. Khawaja, F. Chen, N. Marcus, Analysis of collaborative communication for linguistic cues of cognitive load. Int. J. Hum. Factors. Ergonomic. Soc. 54(4), 518–529 (2012)

    Article  Google Scholar 

  25. Y. Shi, N. Ruiz, R. Taib, E. Choi, F. Chen, Galvanic Skin Response (GSR) as an index of cognitive load, in Proc. SIGCHI Conference on Human Factors in Computing Systems (CHI’07), San Jose, 2007, pp. 2651–2656

    Google Scholar 

  26. R.C. Mayer, P.M. Norman, Exploring attributes of trustworthiness: A classroom exercise. J. Manag. Educ. 28(2), 224–249 (2004)

    Article  Google Scholar 

  27. ELAN: (EUDICO Linguistic Annotator). Max Planck Institute for Psycholinguistics, The Netherlands, Apr-2010

    Google Scholar 

  28. J.W. Pennebaker, C.K. Chung, M. Ireland, A. Gonzales, R.J. Booth, The development and psychometric properties of LIWC2007, www.liwc.net , last accessed: April 2012, 2007

  29. E. Leyman, G. Mirka, D. Kaber, C. Sommerich, Cervicobrachial muscle response to cognitive load in a dual task scenario. Ergonomics 47(6), 625–645 (2004)

    Article  Google Scholar 

  30. N. Marcus, M. Cooper, J. Sweller, Understanding instructions. J. Educ. Psychol. 88, 49–63 (1996)

    Article  Google Scholar 

  31. J. Sweller, J. Merrienboer, F. Paas, Cognitive architecture and instructional design. Educ. Psychol. Rev. 10(3), 251–296 (1998)

    Article  Google Scholar 

  32. F. Wada, M. Iwata, S. Tano, Information presentation based on edtimation of human multimodal cognitive load, Proceedings of IFSA World Congress and 20th NAFIPS International Conference, vol. 5, pp. 2924–2929, 2001

    Google Scholar 

  33. J. Schilperoord, On the cognitive status of pauses in discourse production, in Contemporary Tools and Techniques for Studying Writing (Kluwer Academic Publishers, London, 2001)

    Google Scholar 

  34. H.W. Dechert, M. Raupach, Towards a Cross-Linguistic Assessment of Speech Production (Lang, Frankfurt, 1980)

    Google Scholar 

  35. J. Schilperoord, It’s About Time: Temporal Aspects of Cognitive Processes in Text Production (Rodopi, Amsterdam/Atlanta, 1996)

    Google Scholar 

  36. A. Khawaji, F. Chen, J. Zhou, N. Marcus, Trust and cognitive load in the text-chat environment: The role of mouse movement, in Proceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: The Future of Design, New York, NY, USA, 2014, pp. 324–327

    Google Scholar 

  37. J.K. Butler, Toward understanding and measuring conditions of trust: Evolution of a conditions of trust inventory. J. Manag. 17(3), 643–663 (1991)

    Google Scholar 

  38. D. Schmorrow, K. Stanney, Augmented Cognition: A Practitioner’s Guide (Human Factors and Ergonomics Society Press, Santa Monica, 2008)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. National ICT Australia (NICTA), Sydney, NSW, Australia

    Fang Chen, Jianlong Zhou, Yang Wang, Kun Yu, Syed Z. Arshad, Ahmad Khawaji & Dan Conway

Authors
  1. Fang Chen
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Jianlong Zhou
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Yang Wang
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Kun Yu
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Syed Z. Arshad
    View author publications

    You can also search for this author in PubMed Google Scholar

  6. Ahmad Khawaji
    View author publications

    You can also search for this author in PubMed Google Scholar

  7. Dan Conway
    View author publications

    You can also search for this author in PubMed Google Scholar

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Springer International Publishing Switzerland

About this chapter

Cite this chapter

Chen, F. et al. (2016). Trust and Cognitive Load. In: Robust Multimodal Cognitive Load Measurement. Human–Computer Interaction Series. Springer, Cham. https://doi.org/10.1007/978-3-319-31700-7_13

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-31700-7_13

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-31698-7

  • Online ISBN: 978-3-319-31700-7

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation