Abstract
This work is targeted towards the development of a Robotic Elderly Assistant (REA) system that provides assistance in the form of recommendations to support single-living elderly people in their domestic environment. To avoid potential face threats the REA should be as polite as possible whilst keeping a certain persuasiveness to promote its recommendations. This paper investigates different verbalizations of the REA’s recommendations regarding their perceived politeness as well as their persuasiveness. We present the results of a laboratory study with younger adults and a user study with the inhabitants of a retirement home. Results suggest that the different politeness strategies reflected different levels of politeness in both studies, while their perceived persuasiveness needs further investigation in the domain of elderly care.
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Acknowledgments
The authors would like to thank the staff and inhabitants of the retirement home “Paritätisches St. Jakobs-Stift Seniorenheim” in Augsburg, Germany, for enabling the main study and providing valuable feedback on the design of the REA. This research was partly funded by the Bavarian State Ministry for Education, Science and the Arts (STMWFK) as part of the ForGenderCare research association.
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Hammer, S., Lugrin, B., Bogomolov, S., Janowski, K., André, E. (2016). Investigating Politeness Strategies and Their Persuasiveness for a Robotic Elderly Assistant. In: Meschtscherjakov, A., De Ruyter, B., Fuchsberger, V., Murer, M., Tscheligi, M. (eds) Persuasive Technology. PERSUASIVE 2016. Lecture Notes in Computer Science(), vol 9638. Springer, Cham. https://doi.org/10.1007/978-3-319-31510-2_27
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