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The State of Art: Trust and Conflict Management in Organizational Industrial Relations

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Building Trust and Constructive Conflict Management in Organizations

Part of the book series: Industrial Relations & Conflict Management ((IRCM))

Abstract

The aim of this chapter is to explore the role of trust and conflict management in Industrial Relations (IR) within organizations. First, we offer a short review of trust and conflict management from different theoretical perspectives. Secondly, this chapter offers an overview of key empirical studies on trust and conflict management in the specific context of industrial relations. We summarize findings relevant for the different partners and set an agenda for future research.

Ana Belen García and Erica Pender are joint first author of this chapter.

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Notes

  1. 1.

    Example based on the case study by Saundry et al. (2013).

  2. 2.

    “The establishment of exchange relations involves making investments that constitute commitment to the other party. Since social exchange requires trusting others to reciprocate, the initial problem is to prove oneself trustworthy.” (Blau 1964, p. 98)

  3. 3.

    We searched Psychinfo, Business Source Premium and Web of Science. We searched for papers reporting studies that clearly aimed to investigate the different roles of trust between partners in industrial relations (e.g. managers, union representatives, employee representatives, union negotiators…) conflict management, conflict behaviors and grievance resolution. We used the following search terms: industrial relations, organizational level / organizations, trust. conflict management, bargaining, indirect participation, employee representative, union representative, shop steward and works councils. In addition we used a snowballing method to find relevant publications, and included academic publications in books, and dissertations.

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Authors and Affiliations

  1. University of Seville, Seville, Spain

    Ana Belén García & Erica Pender

  2. KU Leuven, Leuven, Belgium

    Ana Belén García & Erica Pender

  3. IESEG School of Management, Paris, France

    Patricia Elgoibar

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  1. Ana Belén García
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  2. Erica Pender
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  3. Patricia Elgoibar
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Correspondence to Ana Belén García .

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Editors and Affiliations

  1. IESEG Sch of Mgnt, Paris, France

    Patricia Elgoibar

  2. Faculty of Psychology, University of Leuven, Leuven, Belgium

    Martin Euwema

  3. Faculty of Psychology, University of Seville, Seville, Spain

    Lourdes Munduate

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García, A.B., Pender, E., Elgoibar, P. (2016). The State of Art: Trust and Conflict Management in Organizational Industrial Relations. In: Elgoibar, P., Euwema, M., Munduate, L. (eds) Building Trust and Constructive Conflict Management in Organizations. Industrial Relations & Conflict Management. Springer, Cham. https://doi.org/10.1007/978-3-319-31475-4_3

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