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Co-production in Healthcare: Moving Patient Engagement Towards a Managerial Approach

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Book cover Co-production in the Public Sector

Part of the book series: SpringerBriefs in Applied Sciences and Technology ((BRIEFSPOLIMI))

Abstract

The pressure toward co-produced health services is increasing as an answer to quality improvement and system sustainability. However, the reflection and the empirical knowledge on the nature of co-production and on how healthcare practices change in order to manage effective partnerships between clients and professionals remain scant. The chapter addresses this gap by analysing how the concept of co-production is used and investigated in the healthcare literature. Specifically, it focuses on two key perspectives that vary significantly on the issues of who the co-producing health authors are; what the domains of co-production are; and how to stimulate and support patients in their role of co-producers. The first perspective frames co-production as focusing on individual patient engagement and on the bilateral clinical dimension of relations with the medical staff. The second recognises co-production as a complex system of multiple relations between a cast of both single (patients, informal caregivers, clinical staff) and collective actors (the healthcare providers such as hospitals, trusts, local health communities), that involves patients in different service delivery phases and focuses on the change in the production processes when value is co-produced.

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Authors and Affiliations

  1. Department of Social and Political Sciences, Centro Icona (Centre for Organizational Innovation in Public Administrations), University of Milan, Milano, Italy

    Silvia Gilardi

  2. Department of Economics, Management and Quantitative Methods, Centro Icona (Centre for Organizational Innovation in Public Administrations), University of Milan, Milano, Italy

    Chiara Guglielmetti, Marta Marsilio & Maddalena Sorrentino

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  1. Silvia Gilardi
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  2. Chiara Guglielmetti
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  3. Marta Marsilio
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  4. Maddalena Sorrentino
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Correspondence to Chiara Guglielmetti .

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Editors and Affiliations

  1. Dep. of Electronics, Info. and Bioengg., Polytechnic of Milan, Milano, Italy

    Mariagrazia Fugini

  2. Department of Economics, University of Ferrara, Ferrara, Italy

    Enrico Bracci

  3. Department of Management, Economics, University of Bergamo, Bergamo, Italy

    Mariafrancesca Sicilia

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Gilardi, S., Guglielmetti, C., Marsilio, M., Sorrentino, M. (2016). Co-production in Healthcare: Moving Patient Engagement Towards a Managerial Approach. In: Fugini, M., Bracci, E., Sicilia, M. (eds) Co-production in the Public Sector. SpringerBriefs in Applied Sciences and Technology(). Springer, Cham. https://doi.org/10.1007/978-3-319-30558-5_6

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  • DOI: https://doi.org/10.1007/978-3-319-30558-5_6

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