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Digital Make-Believe pp 67–88Cite as

Designing for Service Experiences

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Part of the book series: Human–Computer Interaction Series ((HCIS))

Abstract

In this chapter, we discuss the way service design processes are conducted through make-believe, and the contributions that service design and its modes of thinking can offer for HCI. Focusing on the experientiality of service, we through a review of design processes, business logics and sample techniques illustrate the presence of make-believe at all stages of fruitful design.

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Author information

Authors and Affiliations

  1. Laurea University of Applied Sciences, Espoo, Finland

    Satu Luojus

  2. Management and Organization, Hanken School of Economics, Helsinki, Finland

    J. Tuomas Harviainen

Authors
  1. Satu Luojus
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  2. J. Tuomas Harviainen
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Corresponding author

Correspondence to Satu Luojus .

Editor information

Editors and Affiliations

  1. School of Computing, Edinburgh Napier University, Edinburgh, United Kingdom

    Phil Turner

  2. Management and Organization, Hanken School of Economics, Helsinki, Finland

    J. Tuomas Harviainen

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Luojus, S., Harviainen, J.T. (2016). Designing for Service Experiences. In: Turner, P., Harviainen, J. (eds) Digital Make-Believe. Human–Computer Interaction Series. Springer, Cham. https://doi.org/10.1007/978-3-319-29553-4_5

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  • DOI: https://doi.org/10.1007/978-3-319-29553-4_5

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-29551-0

  • Online ISBN: 978-3-319-29553-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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