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Combining User Needs and Stakeholder Requirements: The Value Design Method

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Book cover Collaboration in Creative Design

Abstract

In the emerging design landscape, knowledge integration and collaboration with external partners are being valued in the design process due to the increasing scale and complexity of the design problems. It becomes important for designers to be in close contact with stakeholders, such as the people, communities and organizations who are affecting, or being affected by, the problem or the solution from the early stages of the design process. The majority of the methods that are utilized in design practice have until now been user-focused, aiming at understanding the users and designing for the user experience. Stakeholder involvement in the design process is a new topic of study in the design field. Approaches and methods that guide the designers in developing design solutions by considering diverse stakeholder perspectives are limited.

With the purpose of assisting the designers in considering the stakeholder perspectives in the design process, we present the Value Design Method that aims to integrate the user insights, business insights, and stakeholder expectations and roles at the early stages of the design process. We introduce the method alongside the Value Design Canvas. The Value Design Canvas is a visual probe that can be applied in collaborative multi-stakeholder design workshops. We provide advice on how to apply the method and on aspects that should be attended to while organizing multi-stakeholder workshops.

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Acknowledgments

Value Design Method is developed within the PhD study of Pelin Gultekin in the context of the EU Interreg NWE ProFit Project. We would like to thank Hanneke Hooft van Huysduynen for providing the material that was used in the case study and for presenting it in this chapter. We would like to thank also to the session participants for joining in the study.

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Authors and Affiliations

  1. Department of Industrial Design, Eindhoven University of Technology, Eindhoven, The Netherlands

    Pelin Gultekin, Tilde Bekker, Yuan Lu, Aarnout Brombacher & Berry Eggen

Authors
  1. Pelin Gultekin
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  2. Tilde Bekker
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  3. Yuan Lu
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  4. Aarnout Brombacher
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  5. Berry Eggen
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Corresponding author

Correspondence to Pelin Gultekin .

Editor information

Editors and Affiliations

  1. Eindhoven University of Technology, Department of Industrial Design, Eindhoven, The Netherlands

    Panos Markopoulos

  2. Eindhoven University of Technology, Department of Industrial Design, Eindhoven, The Netherlands

    Jean-Bernard Martens

  3. Norwich University of the Arts, Norwich, United Kingdom

    Julian Malins

  4. Expertise Centre for DigitalMedia, Hasselt University - tUL - iMinds, Diepenbeek, Belgium

    Karin Coninx

  5. Markopoulou-Peania Avenue, Intrasoft International, Athens, Greece

    Aggelos Liapis

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Gultekin, P., Bekker, T., Lu, Y., Brombacher, A., Eggen, B. (2016). Combining User Needs and Stakeholder Requirements: The Value Design Method. In: Markopoulos, P., Martens, JB., Malins, J., Coninx, K., Liapis, A. (eds) Collaboration in Creative Design. Springer, Cham. https://doi.org/10.1007/978-3-319-29155-0_6

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  • DOI: https://doi.org/10.1007/978-3-319-29155-0_6

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-29153-6

  • Online ISBN: 978-3-319-29155-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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