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Information Technologies and Quality Management. Towards a New Idea of Quality?

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Information and Communication Technologies in Organizations and Society

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 15))

Abstract

Quality has become one of the most relevant challenges for enterprises that wish to satisfy the needs and expectations of their clients. In this paper, we aim to verify if potentialities of information technologies (ITs) could help to ensure a better quality for enterprises and if and how they influence the concept of quality. In order to pursue this goal, our analysis examines the relationship between technology and quality investigating which of the many ITs, used in enterprises, affects more directly the quality levels and underling the principal effects they produce. Our study considers the specific case of an Italian software house, where it is possible to clarify and understand the role of ITs with regard to our research topic. Therefore, some considerations about the evolution of the classic idea of quality, enabled by technologies, are proposed.

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Author information

Authors and Affiliations

  1. Department of Economics and Management, University of Genova, Genoa, Italy

    Teresina Torre

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  1. Teresina Torre
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Correspondence to Teresina Torre .

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Editors and Affiliations

  1. Dipartimento di Economia Aziendale, University of Verona, Verona, Italy

    Francesca Ricciardi

  2. Nanterre La Défense, Université Paris Ouest, Paris, France

    Antoine Harfouche

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Torre, T. (2016). Information Technologies and Quality Management. Towards a New Idea of Quality?. In: Ricciardi, F., Harfouche, A. (eds) Information and Communication Technologies in Organizations and Society. Lecture Notes in Information Systems and Organisation, vol 15. Springer, Cham. https://doi.org/10.1007/978-3-319-28907-6_12

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