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Supply Chain Management and the Role of ICT: DART-SCM Perspective

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Book cover Information and Communication Technologies in Organizations and Society

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 15))

Abstract

Information technology infrastructure has a crucial role in improving Supply Chain Management (SCM) capability and in supply chain strategy. The increase in the use of Information Communication Technologies (ICT) reduce interaction and transaction costs and has an influence on logistics, procurement, vendor relationship management, and customer relationship management. In this perspective, the e-tools have stimulated and changed the supply chain. The paper in a first phase analyses the main literature on Service Dominant Logic and Dialogue-Access-Risk Benefits-Transparency (DART) framework in order to investigate how the academics and practitioners put this framework in action in the international scenario in Supply Chain Management. The last phase discloses a case study where the ICT are pervasive, the approach of the procurement process has changed. Through a case study focalized on e-procurement in a multinational enterprise that operates in the chemical-pharmaceutical sector, the research aims to highlight the coherence of e-tools with DART perspective.

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Authors and Affiliations

  1. Universitas Mercatorum, Rome, Italy

    Lucia Aiello

  2. Sapienza University of Rome, Rome, Italy

    Iana Dulskaia & Maria Menshikova

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  1. Lucia Aiello
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  2. Iana Dulskaia
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  3. Maria Menshikova
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Correspondence to Lucia Aiello .

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Editors and Affiliations

  1. Dipartimento di Economia Aziendale, University of Verona, Verona, Italy

    Francesca Ricciardi

  2. Nanterre La Défense, Université Paris Ouest, Paris, France

    Antoine Harfouche

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Aiello, L., Dulskaia, I., Menshikova, M. (2016). Supply Chain Management and the Role of ICT: DART-SCM Perspective. In: Ricciardi, F., Harfouche, A. (eds) Information and Communication Technologies in Organizations and Society. Lecture Notes in Information Systems and Organisation, vol 15. Springer, Cham. https://doi.org/10.1007/978-3-319-28907-6_10

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