Assessing the Usability of Learning Management System: User Experience Study

  • Maha M. AlthobaitiEmail author
  • Pam Mayhew
Conference paper
Part of the Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering book series (LNICST, volume 160)


E-learning is an innovative way of learning that is both symbolic and derivative of ‘the information age.’ When used as part of the learning process, it provides users with greater flexibility in terms of time and location. For an E-learning application to be considered effective, it should provide its users with a certain standard of usability; otherwise, the learning process is likely to become cumbersome and frustrating for the learner. Focusing on this dilemma, this paper aims to assess the usability of the Jusur Learning Management System (LMS) that is used in higher education in Saudi Arabia. Nine factors have been incorporated into a survey to evaluate the system: content, learning and support, visual design, navigation, accessibility, interactivity, self-assessment, learnability, and motivation. The results show that E-learners who use the Jusur LMS tend to find that Jusur is a usable and desirable application in terms of its users’ experiences and perspectives.


HCI Usability LMS E-learning Jusur 


  1. 1.
    Albarrak, A.I., Aboalsamh, H.A., Abouzahra, M.: Evaluating learning management systems for university medical education. In: IEEE International Conference on Education and Management Technology (ICEMT 2010), Cairo: Egypt, 2–4 November 2010 (2010)Google Scholar
  2. 2.
    Avouris, N.: Educational Software Evaluation Guidelines. Technical Report, Working Group on Educational Software Evaluation Procedure (1999)Google Scholar
  3. 3.
    Battleson, B., Booth, A., Weintrop, J.: Usability testing of an academic library web site: a case study. J. Acad. Librarianship 27(3), 188–198 (2001)CrossRefGoogle Scholar
  4. 4.
    Brodsky, M.: Four blended learning blunders and how to avoid them. Learning Circuits, [electronic version] (2003). Accessed 12-February-2011
  5. 5.
    Chang, Y.: Assessing the Usability of MOA Interface Designs. World Conference on E-Learning in Corporation, Government, Health, & Higher Education. Montreal: Canada (2002)Google Scholar
  6. 6.
    De Villiers, M.: An action research approach to the design, development and evaluation of an interactive e-learning tutorial in a cognitive domain. J. Inf. Technol. Educ. 6, 455–479 (2007)Google Scholar
  7. 7.
    JISC. Joint information systems committee in their own words: exploring the learners’ perspective on e-learning. York: JISC[online] (2007). Accessed 21 March 2011
  8. 8.
    Lanzilotti, R., Ardito, C., Costabile, M., De Angeli, A.: eLSE methodology: a systematic approach to the e-learning systems evaluation. In: Subscription Prices and Ordering Information, vol. 42 (2006)Google Scholar
  9. 9.
    Liebel, G.: Focusing on user motivation by usability testing with goals and tasks [Electronic Version]. Accessed 20-June-2011 (2006).
  10. 10.
    NCeLD. Jusur system for learning management system. The National Centre for E-learning and Distance Learning. (Received via email from NCeLD) (2011)Google Scholar
  11. 11.
    Nielsen, J.: Usability metrics: Tracking interface improvements. IEEE Softw. 13(6), 78–86 (1996)Google Scholar
  12. 12.
    Sharpe, R., Benfield, G., Roberts, G., Francis, R.: The undergraduate experience of blended e-learning: a review of UK literature and practice undertaken for the Higher Education Academy. Citeseer (2006)Google Scholar
  13. 13.
    Shilwant, S., Haggarty, A.: Usability testing for e-learning [Electronic Version]. Chief Learning Officer. Retrieved 01-07-2011 (2005).
  14. 14.
    Song, S.H.: Research issues of motivation in Web-based instruction. Quart. Rev. Distance Educ. 1(3), 225–229 (2000)Google Scholar
  15. 15.
    Ssemugabi, S., de Villiers, R.: A comparative study of two usability evaluation methods using a web-based e-learning application. In: Proceedings of the 2007 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists on IT Research in Developing Countries, pp. 132–142. ACM (2007)Google Scholar
  16. 16.
    Vervenne, M., Bormann, M., Kerres, M.: A Multi-method usability approach to evaluating E-learning applications–a case study. In: Conference Paper USAB conf/usab/2006 db/conf/usab/usab2006.html#VervenneBK06, pp. 145–154 (2006)Google Scholar
  17. 17.
    Zaharias, P., Poylymenakou, A.: Developing a Usability Evaluation Method for e-Learning Applications: Beyond Functional Usability. Int. J. Hum.-Comput. Interac. 25, 75–98 (2009)CrossRefGoogle Scholar

Copyright information

© Institute for Computer Sciences, Social Informatics and Telecommunications Engineering 2016

Authors and Affiliations

  1. 1.University of East AngliaNorwichUK

Personalised recommendations