Managing Reputation: Reflections and Operational Suggestions



Moving on from a comparison of the analysed case studies, this chapter highlights the main findings and discusses the relevant phases of reputational crisis management for banks and provides helpful suggestions and advice to scholars and practitioners. In addition, the chapter focuses on the methods and tools that are beneficial in the various phases of a reputational crisis. Finally, useful guidelines for enhancing the effectiveness of banks’ reputation management are suggested.


Crisis Management Internal Audit Short Seller Compliance Function Supervisory Authority 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.University of FoggiaFoggiaItaly
  2. 2.University Magna GraeciaCatanzaroItaly

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