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Towards Smart Logistics Process Management

  • Raef MousheimishEmail author
  • Yehia Taher
  • Béatrice Finance
Conference paper
  • 994 Downloads
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 239)

Abstract

Logistics processes are generally agreed-upon, long running propositions between multiple partners, which are specified over Service Level Agreements as constraints to be maintained. However, these constraints can be violated at any time due to various unforeseen events that may stem from the process evolving context, leading the process to end up in unfortunate situations. In this paper, we present our framework that correlates critical business operations together with contextual events in order to predict possible violations prior to their occurrences while proactively generating mitigation countermeasures. In addition we develop a software and experiment it to demonstrate the practical applicability of the framework.

Keywords

Business process management SLA violations Prediction Adaptation SLA Violations 

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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Raef Mousheimish
    • 1
    • 2
    Email author
  • Yehia Taher
    • 1
  • Béatrice Finance
    • 1
  1. 1.Laboratoire PRiSMUniversité de Versailles Saint-Quentin-en-YvelinesVersaillesFrance
  2. 2.Fondation des Sciences du Patrimoine, LabEx PATRIMACergyFrance

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