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Exploiting Twitter for the Semantic Enrichment of Telecommunication Alarms

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Languages, Applications and Technologies (SLATE 2015)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 563))

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Abstract

Everyday, several different alarms are triggered in a telecommunications network. Inspired by works that mine useful information from Twitter, we aim at exploiting this resource for semantically-enriching those alarms. We assume that, during the alarms, Twitter users would mention potential causes, and also that network customers would tweet to complain about the quality of their service. For this purpose, we explored a set of alarms and tweets from the same period of time and came to the conclusion that tweets on potential causes of the alarms are hard to find. The most significant findings are that, during an alarm, there are more tweets related to rain events, or those swearing and thus a sign of complaint.

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Notes

  1. 1.

    Numbers according to https://about.twitter.com/company.

  2. 2.

    https://dev.twitter.com/streaming/public.

  3. 3.

    http://mallet.cs.umass.edu/.

  4. 4.

    Although we could not find a specific study on the usage of Twitter in Portugal, our country is never listed in the top countries in terms of percentage of Twitter users. Also, in the World Map in http://www.beevolve.com/twitter-statistics#b1 (retrieved on March 2015) Portugal had one of the lightest shades of blue, which corresponds to the countries with less Twitter users.

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Acknowledgements

This work was developed in the scope of a project funded by Portugal Telecom Inovação e Sistemas, under the cooperation and innovation programme between PT and academic organisations.

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Authors and Affiliations

  1. CISUC, Department of Informatics Engineering, University of Coimbra, Coimbra, Portugal

    Hugo Gonçalo Oliveira & João Marques

  2. Portugal Telecom Inovação e Sistemas, Aveiro, Portugal

    Luís Cortesão

Authors
  1. Hugo Gonçalo Oliveira
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  2. João Marques
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  3. Luís Cortesão
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Corresponding author

Correspondence to Hugo Gonçalo Oliveira .

Editor information

Editors and Affiliations

  1. Complutense University of Madrid, Madrid, Spain

    José-Luis Sierra-Rodríguez

  2. Universidade do Porto - DCC, Porto, Portugal

    José-Paulo Leal

  3. Universidade do Minho, Braga, Portugal

    Alberto Simões

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Gonçalo Oliveira, H., Marques, J., Cortesão, L. (2015). Exploiting Twitter for the Semantic Enrichment of Telecommunication Alarms. In: Sierra-Rodríguez, JL., Leal, JP., Simões, A. (eds) Languages, Applications and Technologies. SLATE 2015. Communications in Computer and Information Science, vol 563. Springer, Cham. https://doi.org/10.1007/978-3-319-27653-3_3

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  • DOI: https://doi.org/10.1007/978-3-319-27653-3_3

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-27652-6

  • Online ISBN: 978-3-319-27653-3

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