Abstract
Lifelong learning has become a fundamental element in any organization, as a tool for managing development, sustainability and innovation of knowledge capabilities. In this paper, we start by describing the combination of two phenomena—Shared Service Centre (SSC) and E-Learning—that expand knowledge capabilities. Also this intentional combination provides for the emergence of new knowledge. Then we produce a conceptual model for developing a continuous learning organization. The Delta model assumes—in essence—the characteristics of complex adaptive systems (CAS) and incorporates concepts of crowdsourcing. This model conceptualizes and integrates SSC for managing organizational knowledge and memory repository and E-Learning, as the enhancer for a push-pull communication process and the emergence of knowledge. Then, from the conceptual model, we mathematically deduct a Δ (Delta) factor. This factor presents characteristics that allow it to be used for determining the viability of continuous learning from the sharing of knowledge capabilities. In addition we present a set of recommendations designed Improvement Classes, which aim to guide a successful implementation of the Delta Model.
This work has been supported by FCT—Fundação para a Ciência e Tecnologia within the Project Scope: Pest OE/EEI/UI0319/2014.
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Pinto, A.S., Amaral, L. (2016). A Model for Managing Organizational Knowledge in the Context of the Shared Services Supported by the E-Learning. In: Kunifuji, S., Papadopoulos, G., Skulimowski, A., Kacprzyk , J. (eds) Knowledge, Information and Creativity Support Systems. Advances in Intelligent Systems and Computing, vol 416. Springer, Cham. https://doi.org/10.1007/978-3-319-27478-2_9
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DOI: https://doi.org/10.1007/978-3-319-27478-2_9
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