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Why Engagement Matters pp 105–126Cite as

Designing for User Experience and Engagement

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Abstract

This chapter proposes a design framework for user engagement based on the background knowledge of theories and models that underpin design thinking and that foreground knowledge of principles and heuristics that can be applied when designing. The chapter presents a model that encompasses the context of use and leads to the criteria that can be selected to target the evaluation of engaging experiences. The chapter is rich in examples of engaging design and emphasizes, in particular, the affective components of users: both their personal dispositions and the emotions engendered through interaction. The goal of this chapter is to provide design knowledge and inspiration rather than being a “how to” approach to engaging design.

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Notes

  1. 1.

    http://www.googleartproject.com/en-gb/.

  2. 2.

    http://www.louvre.fr/en (Site design has since changed with avatar guide and animated links removed).

  3. 3.

    http://www.nationalgallery.org.uk/.

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Authors and Affiliations

  1. Manchester Business School, University of Manchester, Manchester, UK

    Alistair Sutcliffe

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  1. Alistair Sutcliffe
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Correspondence to Alistair Sutcliffe .

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Editors and Affiliations

  1. University of British Columbia, Vancouver, British Columbia, Canada

    Heather O'Brien

  2. University of York, York, United Kingdom

    Paul Cairns

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Sutcliffe, A. (2016). Designing for User Experience and Engagement. In: O'Brien, H., Cairns, P. (eds) Why Engagement Matters. Springer, Cham. https://doi.org/10.1007/978-3-319-27446-1_5

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  • DOI: https://doi.org/10.1007/978-3-319-27446-1_5

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