Abstract
Handover management looks at the holistic transfer of assets from a project delivery into an operational environment. While project teams consider the delivery of a working system within the defined budget to be of primary importance, the reality is that from an end user perspective there is a lot more at stake. This paper presents the elements to be considered in order to deliver a system into operation in a way that it can be supported, managed and maintained going forward in an operational environment. It covers the lessons learned and experience gained delivering several baggage systems in two major international airports in the UK, covering new build as well as replacement of existing elements within the baggage systems.
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Notes
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CHAOS Report—The Standish Group.
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"An exit strategy is a planned approach to terminating a situation in a way that will maximize benefit and/or minimize damage." http://whatis.techtarget.com/definition/exit-strategy
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Guide to Project Management Body of Knowledge 5th Edition 2013, PMI.
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ISO9001 Sect. 8.2.
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Scope creep (also called requirement creep, function creep and feature creep) in project management refers to uncontrolled changes or continuous growth in a project’s scope.
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London Heathrow Terminal 5 Baggage System Circa 3500 documents final delivery within 6 months of completion.
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Gatwick Pier Refurbishment Circa 3300 documents final delivery 1 year after completion.
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Provision and Use of Work Equipment Regulations 1998.
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The disturbance rate is related to any stoppages, quality deviations, warnings, extended repair or set-up times and input deviations.
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© 2016 Springer International Publishing Switzerland
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Hide, M. (2016). From CAPEX to OPEX—The Handover Management Paradigm. In: Koskinen, K., et al. Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015). Lecture Notes in Mechanical Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-27064-7_26
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DOI: https://doi.org/10.1007/978-3-319-27064-7_26
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Publisher Name: Springer, Cham
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Online ISBN: 978-3-319-27064-7
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