Abstract
This paper focuses on how different aspects of social capital facilitate or prevent clan control in two related inter-organizational system (IOS) projects during the projects’ four years life span. We observed the building of social ties in the projects and tried to understand how trust is build or destroyed in large teams, which are organizationally and physically separated, but need to work together for an extended period of time. The data for this qualitative study was collected from two large IOS projects. We analyzed how the social capital helps us to interpret the process of building clan control in an IOS project. We found out that clan control is difficult to achieve and the organizations need to be aware of ways of building social capital and be able to build and maintain social capital across organizational borders to succeed in such projects.
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This study was funded by the Academy of Finland (grant number 259454).
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Hekkala, R., Heiskanen, A., Rossi, M. (2015). The Role of Social Capital as Antecedent in Clan Formation in Information Systems Outsourcing Project. In: Oshri, I., Kotlarsky, J., Willcocks, L. (eds) Achieving Success and Innovation in Global Sourcing: Perspectives and Practices. Global Sourcing 2015. Lecture Notes in Business Information Processing, vol 236. Springer, Cham. https://doi.org/10.1007/978-3-319-26739-5_5
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DOI: https://doi.org/10.1007/978-3-319-26739-5_5
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