Breakthrough: Deploying Services and Instruments to Help Customers Take Control



The focus in healthcare is on saving lives, and the adoption of new technologies and services is often slow since clinical tests and medical proofs are required. Compared to service-oriented businesses with years of experience in cost-cutting, such as in recreation, telephony, logistics, and retail the provision of health is not always superior when it comes to optimum services at minimum costs. There is a lot to learn from other industries to stimulate self-service and improve accessibility. This is shown by Ryhov, BerylHealth, M-PESA and Jaipur Foot.


Business Model Call Center Private Equity Corporate Social Responsibility Initiative Healthcare Practitioner 
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Copyright information

© Springer International Publishing Switzerland 2017

Authors and Affiliations

  1. 1.Zilveren Kruis, AchmeaAmsterdamThe Netherlands
  2. 2.&samhoudUtrechtThe Netherlands
  3. 3.AchmeaTilburgThe Netherlands

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