Information Systems Success: A Literature Review

  • Thanh D. NguyenEmail author
  • Tuan M. Nguyen
  • Thi H. Cao
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9446)


Information systems (IS) success is a significant topic of interest, not only for scholars and practitioners but also for managers. This paper reviews the IS success research with a multidimensional approach. Various articles in academic journals and international conference on the same theme and between 1992 and 2015 were investigated. The finding indicates that (i) methodological, empirical studies are dominant, (ii) the notion “success” is chiefly represented through individual (e.g., users/customers) benefits, and (iii) DeLone & McLean model is heavily employed during the time. Some research avenues are discussed. Besides, the research gaps will be opportunities for adding development and research trends.


Delone & McLean Information systems success Literature review 



The authors would like to say thank to three anonymous reviewers for their valuable comments on this study.


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Thanh D. Nguyen
    • 1
    • 2
    Email author
  • Tuan M. Nguyen
    • 2
  • Thi H. Cao
    • 3
  1. 1.Banking University of Ho Chi Minh CityHo Chi Minh CityVietnam
  2. 2.HCMC University of TechnologyHo Chi Minh CityVietnam
  3. 3.Saigon Technology UniversityHo Chi Minh CityVietnam

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