Skip to main content

Measurement of Design Front End: Radical Innovation Approach

  • Chapter
  • First Online:

Abstract

The overall structure and main characteristics of a future product are all decided in the front-end phase, which strongly affects subsequent new product development activities. Recent studies indicate that these early front-end activities represent the most troublesome phase of the innovation process and, at the same time, one of the greatest opportunities to improve a company’s overall innovation capability. In this paper dealing with criteria, we concentrate only on the objectives viewpoint and leave the attributes discussion for future research. The two most crucial questions are:

  • What are the objectives of measurement in radical design?

  • What are the most crucial future challenges related to the selection of relevant measurement objectives?

Based on the theoretical part of this paper, our framework of the Balanced Design Front-End Model (BDFEM) for measuring the innovation activities front-end contains five assessment viewpoints; input, process, output (including i), social environment and structural environment. Based on results from our first managerial implications in three Finnish manufacturing companies, we argue that the developed model is flexible and can also be used extensively for companies other than manufacturing, like the service sector.

This article is based on the paper presented in NordDesign 2014 Conference on August 27–29, 2014, in Espoo, Finland and Melbourne, Australia, with major updates in theoretical background.

This is a preview of subscription content, log in via an institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   149.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   199.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD   199.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  • Adams R, Bessant J, Phelps R (2006) Innovation management measurement: a review. Int J Manag Rev 8(1):21–47

    Article  Google Scholar 

  • Anderson NR, West MA (1998) Measuring climate for work group innovation: development and validation of the team climate inventory. J Organ Behav 19(3):235–258

    Article  Google Scholar 

  • Berg P, Leivo V, Pihlajamaa J, Leinonen M (2002) Assessment of quality and maturity level of R&D. Int J Prod Econ 78(1):29–35

    Article  Google Scholar 

  • Berg P, Pihlajamaa J, Nummi J, Leinonen M, Leivo V (2004) Measurement of the quality and maturity of the innovation process: methodology and case of a medium sized Finnish Company. Int J Entrep Innov Manag 4(4):373–382

    Google Scholar 

  • Burns TR, Stalker GM (1961) The management of innovation. Tavistock, London

    Google Scholar 

  • Chesborough HW, Teece DJ (1996) When is virtual virtuous? Organizing for innovation. Harv Bus Rev January–February:65–73

    Google Scholar 

  • Crossan MM, Apaydin M (2010) A multi-dimensional framework of organizational innovation: a systematic review of the literature. J Manag Stud 47(6):1154–1191

    Article  Google Scholar 

  • Grafton J, Lillis AM, Widener SK (2010) The role of performance measurement and evaluation in building organizational capabilities and performance. Acc Organ Soc 35(7):689–706

    Article  Google Scholar 

  • Haner UE, Bakke JW (2004) On how work environments influence innovation—a case study from a large ICT company. In: CD-ROM proceedings of the XV annual conference of the International Society for Professional Innovation Management (ISPIM), Oslo, 20–24 June 2004

    Google Scholar 

  • Hauser M (1998) Organisational culture and innovativeness of firms—an integrative view. Int J Technol Manag 16(1–3):239–255

    Article  Google Scholar 

  • Holbek J (1988) The innovation design dilemma: some notes on its relevance and solutions. In: Kaufmann G, Grønhaug K (eds) Innovation: a cross-disciplinary perspective. Norwegian University Press, Oslo, pp 253–277

    Google Scholar 

  • ISO/CD2 9000 Draft (1999) Quality management systems—fundamentals and vocabulary

    Google Scholar 

  • Kaplan RS, Norton DP (1992) The balanced scorecard–measures that drive performance. Harv Bus Rev 70((January–February)):71–79

    Google Scholar 

  • Kaplan RS, Norton DP (1996) Using the balanced scorecard as a strategic management system. Harv Bus Rev 74(1):75–87

    Google Scholar 

  • Khurana A, Rosenthal SR (1997) Integrating the fuzzy-front-end of new product development. Sloan Manag Rev 38(2):103–120

    Google Scholar 

  • Kim J, Wilemon D (2002) Strategic issues in managing innovation’s fuzzy front-end. Eur J Innov Manag 5(1):27–39

    Article  Google Scholar 

  • Koberg CS, Uhlenbruck N, Sarason Y (1996) Facilitators of organizational innovation: the role of life cycle stage. J Bus Ventur 11(2):133–149

    Article  Google Scholar 

  • Koen P, Ajamian G, Burkart R, Clamen A (2001) Providing clarity and a common language to the “fuzzy front end”. Res Technol Manag 44(2):46–55

    Google Scholar 

  • Lee CL, Yang HJ (2011) Organization structure, competition and performance measurement systems and their joint effects on performance. Manag Account Res 22(2):84–104

    Article  Google Scholar 

  • Leifer R, O’Connor G, Rice M (2001) Implementing radical innovation in mature firms: The role of hubs. Acad Manag Exec 15(3):102–113

    Article  Google Scholar 

  • Lohman C, Fortuin L, Wouters M (2004) Designing a performance measurement system: a case study. Eur J Oper Res 156(2):267–286

    Article  Google Scholar 

  • McDermott CM, O’Connor GC (2002) Managing radical innovation: an overview of emergent strategy. J Prod Innov Manag 19(6):424–438

    Article  Google Scholar 

  • Micheli P, Manzoni JF (2010) Strategic performance measurement: benefits, limitations and paradoxes. Long Range Plan 43(4):465–476

    Article  Google Scholar 

  • Neely A (2005) The evolution of performance measurement research—developments in the last decade and a research agenda for the next. Int J Oper Prod Manag 25(12):1264–1277

    Article  Google Scholar 

  • Nilsson S, Wallin J, Benaim A, Annosi MC, Berntsson R, Ritzen S, Mangnusson M (2012) Re-thinking Innovation measurement to manage innovation-related dichtotomies in practice. In: Proceedings of the Continuous Innovation Network Conference—CINet 2012, Rome, Italy, 17–18 September 2012

    Google Scholar 

  • Paulk MC, Weber CV, Curtis B, Chrissis MB (1995) The capability maturity model: guidelines for improving the software process. Addison-Wesley, Boston, MA

    Google Scholar 

  • Perego P, Hartmann F (2009) Aligning performance measurement systems with strategy: the case of environmental strategy. Abacus 45(4):397–428

    Article  Google Scholar 

  • QS 9000 (1998) Quality system requirements, 3rd edn. Remainder. 142 p

    Google Scholar 

  • Rousseau DM (1988) The construction of climate in organizational research. In: Cooper CL, Robertson IT (eds) International review of industrial and organizational psychology, vol 3. Wiley, Chichester, pp 139–159

    Google Scholar 

  • Simon E, McKeough D, Ayers A, Rinehart E, Alexia B (2003) How do you best organize for radical innovation? Res Technol Manag 46(5):17–20

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Pekka Berg .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Springer International Publishing Switzerland

About this chapter

Cite this chapter

Berg, P., Pihlajamaa, J., Hansen, P.K., Mabogunje, A. (2016). Measurement of Design Front End: Radical Innovation Approach. In: Brenner, W., Uebernickel, F. (eds) Design Thinking for Innovation. Springer, Cham. https://doi.org/10.1007/978-3-319-26100-3_3

Download citation

Publish with us

Policies and ethics