Abstract
Information and communication technologies (ICT) have brought about a considerable change in the way that people relate to and communicate with one another. Companies, as an active part of society, are not excluded from this situation; they must adapt their uses to appropriately establish and maintain relationships in this setting. In this sense, the Internet figures as the most widespread and important ICTs, as it serves as the base for other ICTs and plays a key role in the generation and distribution of information. Over the last two decades, its expansion has generated a cascade of social, cultural and economic changes, causing a change in business models, in manufacturing processes and in systems of distribution for products, information and content.
First the chapter will address what ICTs are, how they work and how they affect society. Next, the chapter focuses on the study of the Internet’s evolution, from its beginnings through its possible future, covering the forms of Web 2.0 or Social Web and Web 3.0 as well as its effects on social and business relationships. Other aspects related to the Internet and businesses such as Ubiquitous Computing and the Semantic Web are presented.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
Computer programs without human operators that search for information.
References
Ahadi, H. R. (2004). An examination of the role of organizational enablers in business process reengineering and the impact of information technology. Information Resources Management Journal, 17, 1–19.
Annan, K. (2003). Opening speech of the World Summit on the Information Society (WSIS). Retrieved June 30, 2013, from http://www.itu.int/wsis/geneva/coverage/statements/opening/annan.pdf
Bernal, J. (2009). Web 2.0 and social networking for the enterprise: Guidelines and examples for implementation and management within your organization. Retrieved December 2, 2013, from http://my.safaribooksonline.com/book/web-design-and-development/9780137043446
Berners-Lee, T., Hendler, J., & Lassila, O. (2001). The Semantic Web: A new form of Web content that is meaningful to computers will unleash a revolution of new possibilities. Scientific American, 284.
Bharadwaj, A., El Sawy, O. A., Pavlou, P. A., & Venkatraman, N. (2013). Digital business strategy: Toward a next generation of insights. MIS Quarterly, 37(2), 471–482.
Brynjolfsson, E., & Hitt, L. (2000). Beyond computation: Information technology, organizational transformation and business performance. Journal of Economic Perspectives, 14(4), 23–48.
Burgos, E., & Cortés, M. (2009). Iníciate en el marketing 2.0. Los social media como herramientas de fidelización de clientes. La Coruña, Spain: Editorial Netbiblo.
Castells, M. (2001). La Galaxia Internet. Barcelona, Spain: Plaza y Janés Editores.
Cayzer, S. (2004). Semantic blogging and decentralized knowledge management. Communications of the ACM, 47(12), 47–52.
Celaya, J. (2008). La empresa en la Web 2.0: EL impacto de las redes sociales y las nuevas formas de comunicación online en la estrategia empresarial. Barcelona, Spain: Gestión 2000.
Cobo, C., & Pardo, H. (2007). Planeta Web 2.0: Inteligencia colectiva o medios fast food. Barcelona/México: Grup de Recerca d’Interaccions DIgitals, Universitat de Vic.
Codina, L. (2003). La Web Semántica: una visión crítica. El profesional de la información, 12(2), March–April.
Constantinides, E., & Fountain, S. J. (2008). Web 2.0: Conceptual foundations and marketing issues. Journal of Direct, Data and Digital Marketing Practice, 9(3), 231–244.
Cormode, G., & Krishnamurthy, B. (2008). Key differences between Web 1.0 and Web 2.0. First Monday, 13(6), 1–30.
Correa, T., Hinsley, A., & Gil de Zúñiga, H. (2010). Who interacts on the Web? The intersections of users’ personality and social media use. Computers in Human Behavior, 26(2), 247–253.
Dans, E. (2008). La empresa y la Web 2.0. Harvard Deusto Marketing and Ventas, 80, May–June, 2–9.
El Sawy, O. A. (2003). The IS core IX: The 3 faces of information systems identity: Connection, immersion, and fusion. Communications of the AIS, 12, paper 39, 588–598.
Feldman, M. P. (2002). The Internet revolution and the geography of innovation. International Social Science Journal, 54(171), 47–56.
Fluss, D., & Eisenfeld, B. (2009). Contact centers in the Web 2.0 World. Customer Relationship Management, 13(2), 48–49.
Friedman, T. (2006). La Tierra es plana. Madrid, Spain: Ediciones Martínez Roca.
Fuentelsaz, L., Maicas, J. P., & Polo, Y. (2005). Hacia una gestión eficiente de las tecnologías de la información y las comunicaciones. Universia Business Review, 6, 40–53.
Fumero, A., Roca, G., & Sáez, F. (2007). Web 2.0. Madrid, Spain: Fundación Orange.
Garrido, P. (2010). Agencias de viaje online. Situación y perspectivas en el comercio electrónico español. Ph.D. Thesis, Universidad Complutense de Madrid, Madrid, Spain.
Ghadar, F., & Spindler, H. (2005). IT: Ubiquitous force. Industrial Management, 47(4), 14–20.
Gross, M. (2011). Web 3.0, Web Semántica o Web Social. Evolución y perspectivas. Retrieved March 20, 2014, from http://manuelgross.bligoo.com/20111107-web-3-0-web-semantica-o-web-social-evolucion-y-perspectivas
Gruber, T. (2008). Collective knowledge systems: Where the social web meets the semantic web. Web Semantics: Science, Services and Agents on the World Wide Web, 6(1), 4–13.
Hendler, J., & Berners-Lee, T. (2010). From the Semantic Web to social machines: A research challenge for AI on the World Wide Web. Artificial Intelligence, 174(2), 156–161.
Hendler, J., & Golbeck, J. (2008). Metcalfe’s law, Web 2.0, and the Semantic Web. Journal of Web Semantics, 6(1), 14–20.
Khuong, M. V. (2011). ICT as a source of economic growth in the information age: Empirical evidence from the 1996–2005 period. Telecommunications Policy, 35(4), 357–372.
Levy, M. (2009). Web 2.0 implications on knowledge management. Journal of Knowledge Management, 13(1), 120–134.
López, M. J. (2011). ¿Qué viene después de la Web 2.0? Retrieved March 10, 2012, from http://mjlopezz.com/2011/11/que-viene-despues-de-la-Web-2-0/
Lozano, J. M. (2008). La Web 2.0. Avances en Supervisión Educativa, Revista de la Asociación de Inspectores de Educación en España, 8, May.
Maciá, F., & Gosende, J. (2010). Marketing online. Estrategias para ganar clientes en Internet. Madrid, Spain: Anaya Multimedia.
Martín, G. (2010). El marketing está cambiando. Un modelo econométrico sobre marketing y nuevas tecnologías. EsicMarket, 137, 247–273.
Martínez-López, F. J., & Luna, P. (2008). Marketing en la Sociedad del Conocimiento. Madrid, Spain: Delta Publicaciones.
Martorell, C., Solanas, I., & Sabaté, J. (2011). Marcas 2.0 versus consumidores 2.0: un pulso en red. International Marketing Trends Conference Proceedings. Retrieved October 1, 2013, from http//url.academia.edu/CristinaMartorellCastellano/Papers/1074568/Marcas_2.0_versus_consumidores_2.0_un_pulso_en_la_Red
Murphy, N. (2010). La evolución de Internet. San Francisco: Global Business Network.
O’Reilly, T. (2005). What is Web 2.0 design patterns and business models for the next generation of software. Retrieved March 17, 2013, from http://oreilly.com/web2/archive/what-is-web-20.html
O’Reilly, T. (2011). Inaugural speech Foro Internacional de Contenidos Digitales FICOD 2011, Madrid, Spain. Retrieved March 17, 2013, from http://www.marketingdirecto.com/marketing-directo-tv/ponencias/ficod-2011-tim-oreilly-reflexiona-sobre-la-web-3-0-y-comunidades-en-redes-sociales/
O’Reilly, T., & Battelle, J. (2009). Web squared: Web 2.0 five years on. Retrieved March 17, 2013, from http://assets.en.oreilly.com/1/event/28/web2009_websquared-whitepaper.pdf
Paroutis, S., & Al Saleh, A. (2009). Determinants of knowledge sharing using Web 2.0 technologies. Journal of Knowledge Management, 13(4), 52–63.
Peattie, K., & Peters, L. (1997). The marketing mix in the third age of computing. Marketing Intelligence and Planning, 15(3), 142–150.
Pérez-Hernández, J., & Sánchez-Mangas, R. (2011). To have or not to have Internet at home: Implications for online shopping. Information Economics and Policy, 23(3–4), 213–226.
Pfaffenberger, B. (2002). History of computers and the Internet, Virginia: Prentice-Hall. Retrieved January 21, 2014, from http://vig.prenhall.com/samplechapter/0130898155.pdf
Quah, D. (2002). Technology dissemination and economic growth: Some lessons for the new economy. London: Centre for Economic Performance Discussion Paper.
Rico, M. (2005). Comercio electrónico, Internet y derecho. Caracas, Venezuela: Legis.
Sieber, S. (2004). Más allá de la empresa extendida. e-Business Center Pricewaterhouse Coopers and IESE, Barcelona, Spain.
Sieber, S. (2007). Efectos de la adopción de innovaciones en la organización de la empresa y en las prácticas de trabajo. e-Business Center Pricewaterhouse Coopers & IESE, Barcelona, Spain.
Singh, T., Veron-Jackson, L., & Cullinane, J. (2008). Blogging: A new play in your marketing game plan. Business Horizons, 51(4), 281–292.
Socco, A. (2011). Web Cerebral: la transformación de la Web 4.0. PuroMarketing. Retrieved November 15, 2013, from http://www.puromarketing.com/12/11439/cerebral-transformacion.html
Susarla, A., Oh, J. H., & Tan, Y. (2012). Social networks and the diffusion of user-generated content: Evidence from YouTube. Information Systems Research, 23(1), 123–141.
Tasner, M. (2010a). Marketing in the moment: The practical guide to using Web 3.0 marketing to reach your customers first, FT Press. Retrieved June 12, 2013, from http://my.safaribooksonline.com/book/sales-and-marketing/9780132487245
Tasner, M. (2010b). The limiting factors of Web 2.0 and how Web 3.0 is different, FT Press. Retrieved April 13, 2013, from http://my.safaribooksonline.com/book/sales-and-marketing/9780132487245/the-limiting-factors-of-web-2dot0-and-how-web-3dot0-is-different/ch01
Tutschku, K., Tran-Gia, P., & Andersen, F. U. (2008). Trends in network and service operation for the emerging future Internet. International Journal of Electronics and Communications, 62(9), 705–714.
Weber, D. M., & Kauffman, R. J. (2011). What drives global ICT adoption? Analysis and research directions. Electronic Commerce Research and Applications, 10(6), 683–701.
Weber, L. (2007). Marketing to the Social Web. How digital customer communities build your business. Hoboken, NJ: Wiley.
Zhou, L., Ding, L., & Finin, T. (2011). How is the Semantic Web evolving? A dynamic social network perspective. Computers in Human Behavior, 27(4), 1294–1302.
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2016 Springer International Publishing Switzerland
About this chapter
Cite this chapter
Martínez-López, F.J., Anaya-Sánchez, R., Aguilar-Illescas, R., Molinillo, S. (2016). Evolution of the Web. In: Online Brand Communities. Progress in IS. Springer, Cham. https://doi.org/10.1007/978-3-319-24826-4_2
Download citation
DOI: https://doi.org/10.1007/978-3-319-24826-4_2
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-24824-0
Online ISBN: 978-3-319-24826-4
eBook Packages: Business and ManagementBusiness and Management (R0)