Skip to main content
SpringerLink
Log in

Phenomenon of Mobbing as IT Users Burnout Premises. Insight from Poland

  • Conference paper
  • First Online:
Information Systems: Development, Applications, Education (SIGSAND/PLAIS 2015)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 232))

Included in the following conference series:

Abstract

The article is related to ethical, human and organizational - motivational aspects of IS development. The first goal of the study is to explore the occurrence of professional burnout and psychological violence among IT users in Poland, a transition economy. The second goal is to verify the dependency of professional burnout and negative communication aspects as mobbing or bullying, among IT users. The results of the analysis fill the gap in the scientific literature that concerns the ethical experiences associated with negative communication at work, such as psychological violence (called bullying or mobbing) and its impact on the burnout of IT users. The authors adapted, elaborated and used two questionnaires. The first one related to mobbing includes such dimensions like impact of the hindering on the ability to communicate, actions to disrupt the public perception of the person, the impact of disrupting of social relations, activities affecting the quality of life and employee situation, actions detrimental effect on the health of the victim. The second questionnaire is related to burnout syndrome and its three dimensions like physical, social and mental symptoms. The study is based on a pilot survey conducted among 120 IT users in south-west region of Poland. The results of this analysis show that phenomena of mobbing and professional burnout exist. Mobbing has an impact on professional burnout of IT users in transition economies. Managers and politicians in transition economies can benefit our study, by the use our findings to change some legal rules and positively influence the organizational ethical climate that, in turn, will remove psychic aggression and positively affect job satisfaction.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 44.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 60.00
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Gurba, A.: Psychological and organizational determinants of process management in the workplace, [In Polish: Psychologiczne i organizacyjne determinanty procesu zarządzania w środowisku pracy], Wrocław (2012)

    Google Scholar 

  2. Gurba, A., Strońska-Rembisz, A.: Stress and burnout syndrome, [In Polish: Stres a syndrom wypalenia zawodowego], “Gospodarka Rynek Edukacja”, nr 3 (2011)

    Google Scholar 

  3. Hirigoyen, M.-F.: Moral harassment, [In Polish: Molestowanie moralne], W Drodze, Poznań (2012)

    Google Scholar 

  4. Kamińska, M., et al.: Stress management, [In Polish: Panowanie nad stresem], Gliwice (2003)

    Google Scholar 

  5. Keplinger, A., Kowal, J., Frątczak, E., Ławecka, K., Stokłosa, P.: Job satisfaction and ethical behaviors premises of IT users insight from Poland. In: Wrycza, S. (ed.) SIGSAND/PLAIS 2014. LNBIP, vol. 193, pp. 49–64. Springer, Heidelberg (2014)

    Google Scholar 

  6. Kisiel- Dorohinicki, W.: Only without nerves. Managing stress at work, [In Polish: Tylko bez nerwów. Zarządzanie stresem w pracy], Gliwice (2012)

    Google Scholar 

  7. Kowal, J., Węgłowska-Rzepa, K.: The methodological aspects of creating the new research method based on the choosing of pictures and the analysis of creative and recreative functions of the narrated stories. Gospodarka, Rynek, Edukacja 11, 65–66 (2006)

    Google Scholar 

  8. Kowal, J., Kwiatkowska, A., Kowal, W.: IT project management in relation to employees’ competence in Poland. In: Despres, C. (ed.) Proceedings of the 7th European Conference on Management Leadership and Governance: SKEMA Business School Sophia-Antipolis, France 6–7 October 2011, pp. 216–226. Academic Publishing Limited, Reading, UK (2011)

    Google Scholar 

  9. Kowal, J., Pilarek, G.: Mobbing as a problem of ethics in management, [In Poilsh: Mobbing jako problem etyki w zarządzaniu], Annales : etyka w życiu gospodarczym. - T.14, nr 1, pp. 227–240 (2011)

    Google Scholar 

  10. Kowal, J., Roztocki, N.: Competency of IT professionals and job satisfaction in transition economies: insights from Poland (9 August 2012). In: Proceedings of the Eighteen Americas Conference on Information Systems, August 2012. Available at SSRN: http://ssrn.com/abstract=2129382

  11. Kowal, J., Roztocki, N.: Does organizational ethics improve IT job satisfactoin in the VISEGRÁD group countries? Insights from Poland. J. Glob. Inf. Technol. Manag. (2015). doi:10.1080/1097198X.2015.1052687

    Google Scholar 

  12. Leymann, H., Kornbluh, H.: Socialization and Learning at Work. A New Approach to the Learning Process in the Workplace and Society. Gower Publishing Avebury, Aldershot Hants (1989)

    Google Scholar 

  13. Leymann, H.: The content and development of mobbing at work. In: Zapf, D., Leymann, H. (eds.) Mobbing and Victimization at Work. A Special Issue of The European Journal of Work and Organizational Psychology, vol. 2, pp. 165–184. Psychology Press, Hove (1996)

    Google Scholar 

  14. Leymann, H.: The silencing of a skilled technician, pp. 28–30. Working Environment, Stockholm (1993). (Description of a Swedish case)

    Google Scholar 

  15. Leymann, H., Gustafsson, A.: How ill does one become of victimization at work? In: Zapf, D., Leymann, H. (eds.) Mobbing and Victimization at Work. A Special Issue of The European Journal of Work and Organizational Psychology, vol. 2. Psychology Press, Hove (1996)

    Google Scholar 

  16. Litzke, S.M., Schuh, H.: Stress, bullying and burnout, [In Polish: Stres, mobbing i wypalenie zawodowe], Gdańsk (2007)

    Google Scholar 

  17. Maciejewska, B.: Terrorists in an office, [In Polish: Terroryści w biurze], “Newsweek”, nr 2 (2002)

    Google Scholar 

  18. Peneva, I., Yordzhev, K., Ali, A.S.: The adaptation of translation psychological test as a necessary condition for ensuring the reliability of scientific research. Int. J. Eng. Sci. Innov. Technol. (IJESIT) 2(4), 557–560 (2013)

    Google Scholar 

  19. Pospiszyl, I.: Social Pathologies, [Patologie społeczne]. PWN, Warsaw (2008)

    Google Scholar 

  20. Roztocki, N., Roland Weistroffer, H.: Information technology in transition economies. J. Glob. Inf. Technol. Manag. 11(4), 1–8 (2008)

    Google Scholar 

  21. Roztocki, N., Weistroffer, H.R.: Information and communication technology in transition economies: an assessment of research trends. Inf. Technol. Dev. 21(3), 330–364 (2015). doi:10.1080/02681102.2014.891498

    Article  Google Scholar 

  22. Selye, H.: Stress and disease. Sci. Oct. 7(122), 625–631 (1955)

    Article  Google Scholar 

  23. Selye, H.: The Stress of Life. McGraw-Hill, New York (1956)

    Google Scholar 

  24. Steinmüller, W.: Automated information systems in the private and public administration, [In Polish: Zautomatyzowane systemy informacyjne w administracji prywatnej i publicznej.] Organizacja Metoda Technika. Nr. 1977/9 (1977)

    Google Scholar 

  25. Straś-Romanowska, M., Kowal, J. Kapała, M. Spiritual intelligence inventory (SII). The construction process and method validation. In: Błocian, I., Kuźmicki, A. (eds.) The Theory of C.G. Jung. Interdisciplinary Research, IAAP, University of Wrocław (2015) (in press)

    Google Scholar 

  26. Strelau, J. (red.): Psychology. Academic book, [In Polish: Psychologia. Podręcznik akademicki], Gdańsk, t. 3 (2004)

    Google Scholar 

  27. Strelau, J., Doliński, D.: Academic Psychology, [In Polish: Psychologia akademicka], Warszawa (2011)

    Google Scholar 

  28. Strelau, J.: Temperament, Personality, Activity. Academic Press, London (1983)

    Google Scholar 

  29. Westfall, R.D.: An employment-oriented definition of the information systems field: an educator’s view. J. Inf. Syst. Educ. 23(1), 63–70 (2012). Spring 2012

    Google Scholar 

  30. Xia, W., Lee, G.: Complexity of information systems development projects: conceptualization and measurement development. J. Manag. Inf. Syst. 22(1), 13–43 (2005). Summer 2005

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. University of Wroclaw, Department of Historical and Pedagogical Sciences, Institute of Psychology, Wroclaw, Poland

    Jolanta Kowal

  2. College of Management “Edukacja”, Department of Management, Wroclaw, Poland

    Adam Gurba

Authors
  1. Jolanta Kowal
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Adam Gurba
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Jolanta Kowal .

Editor information

Editors and Affiliations

  1. University of Gdansk, Sopot, Poland

    Stanislaw Wrycza

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Springer International Publishing Switzerland

About this paper

Cite this paper

Kowal, J., Gurba, A. (2015). Phenomenon of Mobbing as IT Users Burnout Premises. Insight from Poland. In: Wrycza, S. (eds) Information Systems: Development, Applications, Education. SIGSAND/PLAIS 2015. Lecture Notes in Business Information Processing, vol 232. Springer, Cham. https://doi.org/10.1007/978-3-319-24366-5_9

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-24366-5_9

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-24365-8

  • Online ISBN: 978-3-319-24366-5

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation