Skip to main content

Abstract

Interest in authenticity is on the rise. Marketing literature touts authenticity as a point of differentiation (Gilmore & Pine, 2007; Leigh, Peters, & Shelton, 2006). Tourism literature continues to investigate authenticity in reference to the consumer experience (Steiner & Reisinger, 2006; Wang, 1999). Modern psychology considers what is, and what is not, authentic behaviour (Golomb, 1995; Guignon, 2002). And of course, Philosophy has been working on the question for centuries, with a resurgence in the last forty years (Trilling, 1974).

Although marketing research has indicated that authentic marketing is effective, transformational and positive, defining marketing authenticity and applying it is challenging. The 360 degree authenticity approach is one way that researchers and practitioners can consider marketing in a qualitative way. Each dimension of the 360 degree model, however, is strongly linked to cultural context.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.00
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 219.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Ameli, S. R. (2009). Virtual Religion and Duality of Religious Spaces. Asian Journal of Social Science, 37, 208-231.

    Article  Google Scholar 

  • Arnould, E. J., & Thompson, C. J. (2005). Consumer Culture Theory (CCT): Twenty Years of Research. Journal of Consumer Research, 31(4), 868-882. doi: 10.1086/426626

    Article  Google Scholar 

  • Belk, R., Ger, G., & Askegaard, S. (2003). The Fire of Desire: A Multilisted Inquiry into Consumer Passion. Journal of Consumer Research, 30, 326-351.

    Article  Google Scholar 

  • Belk, R., & Tumbat, G. (2005). The Cult of Macintosh. Consumption, Markets and Culture, 8(3), 205-217. doi: 10.1080/10253860500160403

    Article  Google Scholar 

  • Belk, R., Wallendorf, M., & Sherry, J. (1989). The sacred and the profane in consumer behaviour: theodicy on the odyssey. The Journal of Consumer Research, 16(1), 1-38.

    Article  Google Scholar 

  • Beverland, M. (2005). Brand Management and the Challenge of Authenticity. Journal of Product and Brand Management, 14(7), 460-461.

    Article  Google Scholar 

  • Colby, A., Ehrlich, T., Sullivan, W., & Dolle, J. (2011). Rethinking undergraduate business edcuation: liberal learning for the profession. Stanford, CA: Carnegie Foundation for the Advancement of Teaching.

    Google Scholar 

  • Collins, N. & Murphy, J. (2009). A Theoretical Model of Customer Evangelism. Paper presented at the Australia and New Zealand Marketing Academy Conference, Melbourne, Australia.

    Google Scholar 

  • Collins, N. & Murphy, J. (2010). The Hajj: An Illustration of 360 degree authenticity. In N. Scott & J. Jafari (Eds.), Tourism and the Muslim World (pp. 440). United Kingdom: Emerald Group Publishing.

    Google Scholar 

  • Collins, N., Watts, L., & Murphy, J. (2011). Keeping It Real: Applying 360 Degree Authenticity. Paper presented at the Australia New Zealand Marketing Academy, Perth.

    Google Scholar 

  • Csikszenthmihalyi, M. (1991). Finding Flow: The Psychology of Engagement With Everyday Life. New York, New York: Basic Books.

    Google Scholar 

  • Featherstone, M. (1991). Consumer culture and postmodernism. London: SAGE Publications.

    Google Scholar 

  • Firat, A. F., Dholakia, N., & Venkatesh, A. (1994). Marketing in a postmodern world. European Journal of Marketing, 29(1), 40-56.

    Article  Google Scholar 

  • Firat, A. F., & Venkatesh, A. (2002). Postmodernity: The age of marketing. International Journal of Research in Marketing, 10(3), 221-249.

    Google Scholar 

  • Flyvbjerg, B. (2001). Making Social Science Matter. Cambridge: University Press.

    Book  Google Scholar 

  • Franklin, S., & Graesser, A. (1996). Is it an agent or just a program? A Taxonomy of Autonomous Agents. Paper presented at the Proceedings of the Third International Workshop on Agent Theories, Architecture and Languages, Springer-Verlag.

    Google Scholar 

  • Gilmore, J., & Pine, B. J. (2001). Authenticity: Contending with the new customer sensibility. Boston: Harvard Business School Publishing.

    Google Scholar 

  • Godin, S. (Producer). (2003, February 2003). Seth Godin: Sliced bread and other marketing delights. TEDTalks. [FIlm] Retrieved from http://www.ted.com/index.php/talks/seth_godin_on_sliced_bread.html

    Google Scholar 

  • Godin, S. (2005). All Marketers are Liars. New York: Penguin Group.

    Google Scholar 

  • Golomb, J. (1995). In Search of Authenticity: From Kierkegaard to Camus. London: Routledge.

    Google Scholar 

  • Guignon, C. (2002). Hermeneutics, Authenticity, and the Aims of Psychology. Journal of Theoretical and Philisophical Psychology, 22(2), 83-101.

    Article  Google Scholar 

  • Hiebert, P. (2008). Transforming Worldviews: An Anthropological Understanding of How People Change. Grand Rapids, Michigan: Baker Academic.

    Google Scholar 

  • Hill, S., & Rifkin, G. (1999). Radical marketing: From Harvard to Harley, lessons from the ten that broke the rules and made it big. New York: HarperCollins.

    Google Scholar 

  • Kawasaki, G. (1991). Selling the Dream. New York: HarperCollins.

    Google Scholar 

  • Kawasaki, G. (2011a). Enchantment: the art of changing hearts, minds and actions. London: Penguin Books.

    Google Scholar 

  • Kawasaki, G. (Producer). (2011b, January 2012). The Secret to Apple’s Success. Big Think. Retrieved from http://bigthink.com/ideas/31547

    Google Scholar 

  • Leigh, T. W., Peters, C., & Shelton, J. (2006). The Consumer Quest for Authenticity: The Multiplicity of Meanings Within the MG Subculture of Consumption. Academy of Marketing Science Journal, 34(4), 481-493.

    Article  Google Scholar 

  • Lewis, D., & Bridger, D. (2000). The Soul of the New Consumer: Authenticity - What We Buy and Why in the New Economy. London: Nicholas Brealey Publishing.

    Google Scholar 

  • Maynard, M. (2009, December 18). A lament for Saab, quirky but loved, New York Times. Retrieved from http://www.nytimes.com/2009/12/19/business/19brand.html?ref=business

    Google Scholar 

  • Norman, W. T. (1963). Toward an adequate taxonomy of personality attributes: Replicated factor structure in peer nomination personality ratings Journal of Abnormal and Social Psychology, 66(6), 574-583.

    Article  Google Scholar 

  • Peterson, R. A. (2005). In Search of Authenticity. Journal of Management Studies, 42(5), 1084-1098.

    Article  Google Scholar 

  • Schau, H., Muniz, A., & Arnould, E. (2009). How brand community practices create value. Journal of Marketing, 73(5), 30-51.

    Article  Google Scholar 

  • Schouten, J., & McAlexander, J. (1995). Subcultures of Consumption: An Ethnography of the New Bikers. The Journal of Consumer Research, 22(1), 43-61.

    Article  Google Scholar 

  • Schouten, J., McAlexander, J., & Koenig, H. (2007). Transcendent customer experience and brand community. Journal of the Academy of Marketing Science, 35(3), 357-368.

    Article  Google Scholar 

  • Steiner, C., & Reisinger, Y. (2006). Understanding Existential Authenticity. Annals of Tourism Research, 33(2), 299-318. doi: 10.1016/j.annals.2005.08.002

    Article  Google Scholar 

  • Storbacka, K., & Nenonen, S. (2010). Scripting markets: From value propositions to market propositions. Industrial Marketing Management, 40, 255-266. doi: 10.1016/j.indmarman.2010.06.038

    Article  Google Scholar 

  • Sweeney, J. (2007). Moving toward a Service-Dominant Logic. Australasian Marketing Journal, 75(1), 97-104.

    Article  Google Scholar 

  • Trilling, L. (1974). Sincerity and authenticity. Cambridge, Massachusetts: Harvard University Press.

    Google Scholar 

  • Turner, V. (1969). The Ritual Process: Structure and Anti-Structure. Chicago: Aldine Press.

    Google Scholar 

  • Vargo, S. & Lusch, R. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(I), 1-17.

    Article  Google Scholar 

  • Vukonic, B. (1996). Religion and Tourism (S. Matesic, Trans.). Oxford: Elsevier Science.

    Google Scholar 

  • Wang, N. (1999). Rethinking authenticity in tourism experience. Tourism: Critical concepts in the social sciences, 210-234.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Academy of Marketing Science

About this paper

Cite this paper

Collins, N. (2016). The Ideal Marketer is an Authentic Marketer. In: Campbell, C., Ma, J. (eds) Looking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer, Cham. https://doi.org/10.1007/978-3-319-24184-5_11

Download citation

Publish with us

Policies and ethics