Abstract
In order to assess quality, specification limits are to be established. In this chapter a method to set specification limits taking into account customers’ and producer’s loss is presented. Furthermore, the specification limits are the voice of the customer, and quality can be assessed by comparing it with the voice of the process, that is, its natural limits. Capability indices and the study of long- and short-term variability do the job.
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Notes
- 1.
A current trend is to use voice of stakeholders (VoS) instead of VoC.
- 2.
see Chapter 4 for details on ISO standards development stages.
- 3.
Production is applicable to products and services for the scope of this chapter.
- 4.
This way of fixing specifications is called functional tolerance in Taguchi’s method terminology.
References
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Cano, E.L., Moguerza, J.M., Corcoba, M.P. (2015). Quality Specifications and Process Capability Analysis with R. In: Quality Control with R. Use R!. Springer, Cham. https://doi.org/10.1007/978-3-319-24046-6_8
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DOI: https://doi.org/10.1007/978-3-319-24046-6_8
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