Abstract
The aim of the chapter is to highlight the main functions and specific requirements that should characterize an information system for real estate management. Given the consideration that the common practice is still late in maturing a full awareness of the close relationship existing between the specificity of the context (organizational model of FM services, characteristics of the real estate, client’s requirements) and the structure and modes of use of the information system, the aim of the chapter is to propose some key concepts useful for the development of technical specifications within the service tender documents. By acquiring and developing the guidelines proposed by some standards, the chapter deals with some connected subjects: relation between the information system, the inventory and the building registry; modalities of use of data processed in the information system, in relation to the various activities constituting the FM service (aggregate data and single data); structure of the database, constituting the core of the information system (registries and archives); modular structure of the information system; key functions of an information system in relation to the supply of a FM service (building registry; monitoring; collection and processing of feedback information); role and functions of an information system in the services of maintenance management.
This chapter is authored by Cinzia Talamo.
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Notes
- 1.
See the Italian standards: UNI 10951:2001, “Systems of information for the maintenance management of buildings. Guidelines” and UNI 10584:1997, “Maintenance Systems of information of maintenance”.
- 2.
See the standard EN 15341:2007, “Maintenance—Maintenance Key Performance Indicators”.
- 3.
See the standard EN 13460:2009, “Maintenance—Documentation for maintenance”.
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Standards and Laws
UNI 10951:2001, “Information systems for maintenance management of real estate assets. Guidelines”
EN 15341:2007, “Maintenance—Maintenance key performance indicators”
EN 15221-6:2011, “Facility management—Part 6: Area and space measurement in facility management”
UNI 11257:2007, “Maintenance of buildings. Criteria for the drafting of plan and programme of maintenance of buildings. Guidelines”
UNI 10874:2000, “Maintenance of buildings criteria in order to write maintenance and use manuals”
EN 13460:2009, “Maintenance—Documentation for maintenance”
UNI 11136:2004, “Global service for maintenance of buildings—Guidelines”
UNI 10584:1997, “Maintenance—Systems of information of maintenance”
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Talamo, C. (2016). Information Systems for the Information Management. In: Knowledge Management and Information Tools for Building Maintenance and Facility Management. Springer, Cham. https://doi.org/10.1007/978-3-319-23959-0_4
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DOI: https://doi.org/10.1007/978-3-319-23959-0_4
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