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Italy’s One-Stop Shop: A Case of the Emperor’s New Clothes?

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Organizational Innovation and Change

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 13))

Abstract

The setting up of municipal One-Stop Business Shops (SUAPs) plays a vital role in the Italian legislator’s work to simplify government relations with business and industry. The paper analyzes the outcome of the SUAP simplification programme launched in 1998 and, using secondary data sources, shows that not all the targets have been achieved. The paper’s findings indicate that the shortfall clearly can be attributed to the fact that the entire SUAP-centred simplification process has suffered from legislative overkill while neglecting to address the all-important practical side of implementation, and the impact of the new laws on the behaviour of the actors and the decision makers that populate the different levels of the country’s PA.

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Author information

Authors and Affiliations

  1. University of Insubria, Varese, Italy

    Walter Castelnovo

  2. University of Milan, Milano, Italy

    Maddalena Sorrentino

  3. International Telematic University UNINETTUNO, Rome, Italy

    Marco De Marco

Authors
  1. Walter Castelnovo
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  2. Maddalena Sorrentino
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  3. Marco De Marco
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Corresponding author

Correspondence to Walter Castelnovo .

Editor information

Editors and Affiliations

  1. Department of Business Administration, University of Verona, Verona, Italy

    Cecilia Rossignoli

  2. Department of Management, University of Rome "La Sapienza", Rome, Italy

    Mauro Gatti

  3. Department of Management, Accounting and Economics, University of Naples "Parthenope", Naples, Italy

    Rocco Agrifoglio

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Castelnovo, W., Sorrentino, M., De Marco, M. (2016). Italy’s One-Stop Shop: A Case of the Emperor’s New Clothes?. In: Rossignoli, C., Gatti, M., Agrifoglio, R. (eds) Organizational Innovation and Change. Lecture Notes in Information Systems and Organisation, vol 13. Springer, Cham. https://doi.org/10.1007/978-3-319-22921-8_3

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