Skip to main content
SpringerLink
Log in
Book cover

Organizational Innovation and Change pp 147–159Cite as

Information, Technology, and Trust: A Cognitive Approach to Digital Natives and Digital Immigrants Studies

  • Conference paper
  • First Online:

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 13))

Abstract

This paper presents the design of an experiment to investigate digital natives and digital immigrants trust and control behavior in teams. The paper discusses the theoretical background for both digital natives, and trust. The design of the experiment is motivated by the fact that in order to improve digital natives studies empirical investigations are required by the literature. The experiment designed is a formalization of a one-shot modified trust game in which both trust and control dynamics between two players can be observed. The idea is to use data gathered through several experiments executions to investigate potential differences in trust and control dynamics in homogeneous groups (all composed by digital natives trustors and trustees or digital immigrants trustors and trustees) and heterogeneous groups (all composed by a digital native trustor non digital native trustee or the opposite).

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  1. Basaglia, S. et al.: Team level antecedens of individual usage of a new technology. In: Proceedings of the 16th European Conference on Information Systems. Galway, Ireland (2008)

    Google Scholar 

  2. Bennett, S., et al.: The “digital natives” debate: a critical review of the evidence. Br. J. Educ. Technol. 39(5), 775–786 (2008)

    Article  Google Scholar 

  3. Berg, J., et al.: Trust, reciprocity, and social history. Games Econ. Behav. 10(1), 122–142 (1995)

    Article  MATH  Google Scholar 

  4. Bohnet, I., Zeckhauser, R.: Trust, risk and betrayal. J. Econ. Behav. Organ. 55(4), 467–484 (2004)

    Article  Google Scholar 

  5. Bohnet, I., et al.: The elasticity of trust: how to promote trust in the Arab Middle East and the United States. In: Kramer, R.M., Pittinsky, T.L. (eds.) Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers. Oxford University Press, Oxford (2012)

    Google Scholar 

  6. Braccini, A.M.: Does ICT influence organizational behaviour? An investigation of digital natives leadership potential. In: Spagnoletti, P. (ed.) Organization change and Information Systems—Working and Living Together In New Ways, pp. 11–19. Springer, Berlin (2013)

    Chapter  Google Scholar 

  7. Braccini, A.M., Federici, T.: A measurement model for investigating digital natives and their organisational behaviour. In: Proceedings of the 2013 International Conference on Information Systems (ICIS 2013). Milano (2013)

    Google Scholar 

  8. Braccini, A.M., Federici, T.: Investigating digital natives and their organizational behavior: a measurement model. In: Visintin, F., et al. (eds.) Organising for Growth: Theories and Practices. CreateSpace Independent Publishing Platform, Udine (2014)

    Google Scholar 

  9. Brandts, J., Rivas, F.M.: On punishment and well-being. J. Econ. Behav. Organ. 72(3), 823–834 (2009)

    Article  Google Scholar 

  10. Brown, C., Czerniewicz, L.: Debunking the “digital native”: beyond digital apartheid, towards digital democracy. J. Comput. Assist. Learn. 26(5), 357–369 (2010)

    Article  Google Scholar 

  11. Cahill, T.F., Sedrak, M.: Leading a multigenerational workforce : strategies for attracting and retaining millennials. Front. Health Serv. Manag. 29(1), 3–16 (2011)

    Google Scholar 

  12. Carillo, K. et al.: An investigation of the role of dependency in predicting continuance intention to use ubiquitous media systems: combining a media system perspective with expectation-confirmation theories. In: Proceedings of the European Conference on Information Systems (ECIS). Tel Aviv, Israel (2014)

    Google Scholar 

  13. Carlsson, G., Karlsson, K.: Age, cohorts and the generation of generations. Am. Sociol. Rev. 35, 710–718 (1970)

    Article  Google Scholar 

  14. Castaldo, S., et al.: The meaning(s) of trust. a content analysis on the diverse conceptualizations of trust in scholarly research on business relationships. J. Bus. Ethics 96(4), 657–668 (2010)

    Article  Google Scholar 

  15. Castelfranchi, C.: The role of trust and deception in virtual societies. In: Proceedings of the 34th Annual Hawaii International Conference on System Sciences, p. 8 IEEE Comput. Soc. (2001)

    Google Scholar 

  16. Castelfranchi, C., Falcone, R.: Trust Theory: a Socio-Cognitive and Computational Model. Wiley, Chichester (2010)

    Book  Google Scholar 

  17. Castelfranchi, C., Falcone, R.: Social trust: a cognitive approach. In: Castelfranchi, C., Tan, Y.-H. (eds.) Trust and Deception in Virtual Societies, pp. 55–90. Academic Publishers, Kluwer (2001)

    Google Scholar 

  18. Cummings, L.L., Bromiley, P.: The organizational trust inventory. Trust in organizations: Frontiers of theory and research, pp. 302–330. SAGE Publications Inc., Thousands Oaks (1996)

    Google Scholar 

  19. Das, T.K., Teng, B.-S.: The risk-based view of trust: a conceptual framework. J. Bus. Psychol. 19(1), 85–116 (2004)

    Article  Google Scholar 

  20. Finin, T. et al.: Information agents: the social nature of information and the role of trust. In: Klusch, M., Zambonelli, F. (eds.) Cooperative Information Agent V, pp. 208–210 .Springer (2001)

    Google Scholar 

  21. Goleman, D.: What makes a leader? Harv. Bus. Rev. 82(1), 82–91 (2004)

    Google Scholar 

  22. Hargittai, E., Hinnant, A.: Digital inequality—differences in young adults’ use of the internet. Commun. Res. 35(5), 602–621 (2008)

    Article  Google Scholar 

  23. Helsper, E.J., Enyon, R.: Digital natives: where is the evidence? Br. Educ. Res. J. 36(3), 503–520 (2010)

    Article  Google Scholar 

  24. Howe, N., Strauss, W.: Millennials Rising: the Next Great Generation. Vintage, New York (2000)

    Google Scholar 

  25. Keif, M., Donegan, L.: Recruiting Gen X and millennial employees to grow your business. 2006 forecast. Technol. Trends Tactics 18(1), 89–92 (2006)

    Google Scholar 

  26. Kupperschmidt, B.R.: Understanding net generation employees. J. Nurs. Adm. 31(12), 570–574 (2001)

    Article  CAS  PubMed  Google Scholar 

  27. Luhmann, N.: familiarity, confidence, trust: problems and alternatives. In: Gambetta, D. (ed.) Trust: Making and Breaking Cooperative Relations, electronic edn, pp. 94–107. Blackwell Publishers Ltd, Oxford (2000)

    Google Scholar 

  28. Margaryan, A., et al.: Are digital natives a myth or reality? University students’ use of digital technologies. Comput. Educ. 56(2), 429–440 (2011)

    Article  Google Scholar 

  29. Marzo, F., Castelfranchi, C.: Trust as individual asset in a network: a cognitive analysis. In: Spagnoletti, P. (ed.) Organization Change and Information Systems, LNISO, vol. 2, pp. 167–175. Springer, Heidelberg (2013)

    Google Scholar 

  30. Mayer, R.C. et al.: An Integrative Model of Organizational Trust. Acad. Manag. Rev. 20(3), 709 (1995)

    Google Scholar 

  31. McMahon, M., Pospisil, R.: laptops for a digital lifestyle: millennial students and wireless mobile technologies. In: Proceedings of Ascilite Conference, pp. 421–431. Brisbane (2005)

    Google Scholar 

  32. Oblinger, D.G., Oblinger, J.L.: Is it age or IT: first steps toward understanding the net generation. In: Oblinger, D.G., Oblinger, J.L. (eds.) Educating the Net Generation, pp. 2.1–2.20, North Carolina State University (2005)

    Google Scholar 

  33. Orlikowski, W.J., Robey, D.: Information technology and the structuring of organizations. Inf. Syst. Res. 2(2), 143–169 (1992)

    Article  Google Scholar 

  34. Pennarola, F., Caporarello, L.: Enhanced class replay: will this turn into better learning? In: Wankel, C., Blessinger, P. (eds.) Increasing Student Engagement and Retention Using Classroom Technologies: Classroom Response Systems and Mediated Discourse Technologies, pp. 143–162. Emerald Group Publishing Ltd (2013)

    Google Scholar 

  35. Prensky, M.: Digital natives. Digital Immigr. Horiz. 9(5), 1–6 (2001)

    Google Scholar 

  36. Prensky, M.: Digital natives, digital immigrants, part II: do they really think differently? Horizon 9(6), 1–9 (2001)

    Article  Google Scholar 

  37. Falcone, R. et al.: A fuzzy approach to a belief-based trust computation. In: In: Falcone, R., Singhr, M., Tan, Y.H. (eds.) Trust, Reputation, and Security: Theories and Practice, pp. 73–86. Springer, Heidelberg (2003)

    Google Scholar 

  38. Rhodes, S.: Age-related differences in work attitudes and behavior: a review and conceptual analysis. Psychol. Bull. 93, 328–367 (1983)

    Article  Google Scholar 

  39. Schewe, C.D., et al.: “If you’ve seen one, you’ve seen them all!” are young millennials the same worldwide? J. Int. Consum. Mark. 25(1), 3–15 (2013)

    Article  Google Scholar 

  40. Sitkin, S.B., Roth, N.L.: Explaining the limited effectiveness of legalistic “remedies” for trust/distrust. Organ. Sci. 4(3), 367–392 (1993)

    Article  Google Scholar 

  41. Smith, K.T.: Work-life balance perspectives of marketing professionals in generation Y. Serv. Mark. Q. 31(4), 434–447 (2010)

    Article  Google Scholar 

  42. Sorrentino, M., Niehaves, B.: Intermediaries in e-inclusion: a literature review. In: Proceedings of the 43rd Hawaii International Conference on Information Systems (HICSS) (2010)

    Google Scholar 

  43. Spagnoletti, P. et al.: Exploring foundations for using simulations in IS research. In: Proceedings of the 34th International Conference on Information Systems, pp. 1–15. Milan (2013)

    Google Scholar 

  44. Tapscott, D.: Growing up Digital: The Rise of the Net Generation. McGraw-Hill, New York (1998)

    Google Scholar 

  45. Vitari, C., Piccoli, G., Mola, L., Rossignoli, C.: Antecedents of IT dynamic capabilities in the context of digital data genesis. In: Proceedings of the 20th European Conference on Information Systems. Barcelone, Spain (2012)

    Google Scholar 

  46. Vodanovich, S., et al.: Digital natives and ubiquitous information systems. Inf. Syst. Res. 21(4), 711–723 (2010)

    Article  Google Scholar 

  47. Vom Brocke, J. et al.: Value assessment of enterprise content management systems: a process-oriented approach. In: D’Atri, A. and Saccà, D. (eds.) Information Systems: People, Organizations, Institutions, and Technologies, pp. 131–138. Physica-Verlag HD, Heidelberg (2010)

    Google Scholar 

  48. Yadin, A.: Millennials and privacy in the information age: can they coexist ? IEEE Technol. Soc. Mag. 31(4), 32–38 (2012)

    Article  MathSciNet  Google Scholar 

  49. Zimerman, M.: Digital natives, searching behavior and the library. New Libr. World. 113(3-4), 174–201 (2012)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. LUISS Guido Carli University, Rome, Italy

    Francesca Marzo

  2. Dipartimento di Economia e Impresa (DEIm), Università degli Studi della Tuscia, Viterbo, Italy

    Alessio Maria Braccini

Authors
  1. Francesca Marzo
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Alessio Maria Braccini
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Francesca Marzo .

Editor information

Editors and Affiliations

  1. Department of Business Administration, University of Verona, Verona, Italy

    Cecilia Rossignoli

  2. Department of Management, University of Rome "La Sapienza", Rome, Italy

    Mauro Gatti

  3. Department of Management, Accounting and Economics, University of Naples "Parthenope", Naples, Italy

    Rocco Agrifoglio

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Springer International Publishing Switzerland

About this paper

Cite this paper

Marzo, F., Braccini, A.M. (2016). Information, Technology, and Trust: A Cognitive Approach to Digital Natives and Digital Immigrants Studies. In: Rossignoli, C., Gatti, M., Agrifoglio, R. (eds) Organizational Innovation and Change. Lecture Notes in Information Systems and Organisation, vol 13. Springer, Cham. https://doi.org/10.1007/978-3-319-22921-8_12

Download citation

Publish with us

Policies and ethics

Search

Navigation