Importance of Hospital Way-Finding System on Patient Satisfaction

Abstract

The basic function of the hospitals is to ensure the patient satisfaction. Patient satisfaction is a strategic element for hospitals to reach their missions and for the survival of the management. One way of ensuring patient satisfaction in hospital clinics, polyclinics and laboratories is proper way-finding systems with reasonable distances in the route. Because of complaints and dissatisfaction of patients from the hospital’s way-finding systems, some routing arrangements were made in Konya Selcuk University Medical Faculty Hospital. As a result of this arrangements, satisfaction levels of 1121 patients from the distance levels between clinics, polyclinics and laboratories in Selcuk University Medical Faculty Hospital was intended to measure. The study was administered on 1121 patients between August-June 2013 in Selcuk University Medical Faculty Hospital using face to face interview method. According to the results, it can be concluded that after the arrangements of the hospital’s way-finding systems, patient satisfaction of hospital way-finding systems gets high rates as they mostly responded “good and very good” to the questions. Moreover, after the arrangements of the hospital’s way-finding systems, the number of patient’s complaints has decreased to zero level.