Analysis and Improvement of Knowledge Management Processes in Organizations Using the Business Process Model Notation

  • Alicia García-Holgado
  • Francisco José García-Peñalvo
  • Ángel Hernández-GarcíaEmail author
  • Faraón Llorens-Largo
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 222)


Successful knowledge management is one of the main challenges for any kind of organization. This paper aims to enhance knowledge management processes within companies and institutions, by analyzing different processes that are part of common stages along all knowledge management lifecycles described in the literature. The processes have been modeled using the Business Process Model and Notation with a high abstraction level, in order to cover a wide range of organizations. The paper also presents a possible evolution and enhancement of knowledge management processes using the Business Process Model and Notation diagrams, including the use of superior and better performing technological solutions to support knowledge management processes. As a result, we propose a set of improvements that can be extrapolated to other knowledge management-related business processes.


Business processes Knowledge management Information systems Business process modeling 


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Alicia García-Holgado
    • 1
  • Francisco José García-Peñalvo
    • 1
  • Ángel Hernández-García
    • 2
    Email author
  • Faraón Llorens-Largo
    • 3
  1. 1.GRIAL Research Group, Research Institute for Educational SciencesUniversity of SalamancaSalamancaSpain
  2. 2.Departamento de Ingeniería de Organización, Administración de Empresas y EstadísticaUniversidad Politécnica de MadridMadridSpain
  3. 3.Departamento de Ciencia de la Computación e Inteligencia ArtificialUniversidad de AlicanteAlicanteSpain

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