Usability Evaluation of an M-Commerce System Using Proxy Users

  • Gabriela NovakEmail author
  • Lars Lundberg
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 529)


We have done a usability evaluation of a mobile commerce system developed by Ericsson in Sweden. The main market for the system is in developing countries in Africa. Consequently, there is a geographical distance between the developers and the users, and it is difficult to involve actual users in usability tests. Because of this, a team of solution architects that work with the product was used as proxies for the actual users in the usability test. When the test was completed, a group of actual users came to Sweden to attend a course. In order to get additional input to the usability evaluation, the usability test was repeated with the actual users. The results from the two groups were very similar, and our conclusion is that the proxy user group was a good alternative to actual users.


Proxy users Surrogate users Usability testing Mobile commerce 


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Ericsson ABKarlskronaSweden
  2. 2.Department of Computer Science and EngineeringBlekinge Institute of TechnologyKarlskronaSweden

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