Mettle: Reframing Messaging as a Felt Anticipation

  • Amy Yo Sue ChenEmail author
  • Rung-Huei Liang
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 529)


For the past few years, instant messaging (IM) has become the mainstream of social media due to its convenience and efficiency. People, however, tend to exchange message rapidly without further thinking and caring about others or environments. Hence, we develop a non-instant messaging (non-IM) model where anticipation is naturally born. To find design opportunities, we put design probing into practice and found out an emotional expression problem, and that there were still other meaningful perceptions. As a result, we made a prototype of our preliminary concepts aiming to articulate anticipation and sense of place. After the interview with users, we made an adjustment in proposed design to meet users’ needs. The whole working process was done with Research through Design (RtD) method. Our work targets at optimizing this dialogical research so that everyone can create and share their personal felt experiences easier via Mettle.


Experience design Anticipation Non-instant messaging Sense of place Emotional communication 


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.National Taiwan University of Science and TechnologyTaipeiTaiwan

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