An Innovation Design for Hazardous Chemical/Gases Disaster Detection and Analysis Equipment by Using Cross-Cultural User Scenarios and Service Design

  • Sheng-Ming Wang
  • Cheih Ju HuangEmail author
  • Lun-Chang Chou
  • Pei-Lin Chen
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9180)


Unexpected releases of toxic, reactive, or flammable liquids and gases in processes involving highly hazardous chemicals or gas explosions have been reported for many years. The recent incident happened in Taiwan at 31st July, 2014 shows that a series of gas explosions occurred in the Cianjhen and Lingya districts of Kaohsiung in Taiwan, following reports of gas leaks earlier that night claimed 31 lives and injured other 309 people. In this study, we organized an interdisciplinary team that contains scholars from university, leaders from firefighter department, high rank officers from disaster management agencies, researchers and project managers from research institute and gases detector manufacture company and product designers to work together to propose an innovation design for hazardous chemicals/gases detection and analysis equipment. Based on the QFD analysis, operation for air detection is the most important feature. The results shown in the QFD Matrix, was further analyzed using a questionnaire that polled 6 inter-disciplinary experts in order to collect the pair-wise comparison results in AHP. The top 3 feature from the AHP are similar to the QFD weight: Air Type (20.05 %), Air Concentration (19.71 %), and Air Detection (17.44 %) The results of this research point out that the innovation product design should also include the design of service mechanism in order to meet users’ requirement. For cross-cultural user scenarios perspective, design thinking method that use diagram and pictures for providing info-graphic results and the usability of user interface (UI) are two major factors should be included in the design process. The conclusions of this study suggest that the integration of product design and service design, and the co-working mechanism among interdisciplinary team play very important role in the innovation design for hazardous chemicals/gases detection and analysis equipment.


Service design Cross-Cultural scenarios Usability Hazardous chemical/gases Disaster management 



The authors gratefully acknowledge the support for this research provided by the Industrial Technology Research Institute of Taiwan, R.O.C.


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Sheng-Ming Wang
    • 1
  • Cheih Ju Huang
    • 2
    Email author
  • Lun-Chang Chou
    • 3
  • Pei-Lin Chen
    • 4
  1. 1.Department of Interaction DesignNational Taipei University of TechnologyTaipeiTaiwan
  2. 2.Department of Commercial DesignChienkuo Technology UniversityChanghuaTaiwan
  3. 3.Department of Civil Engineering, Graduate Institute of Civil and Disaster Prevention EngineeringChienkuo Technology UniversityChanghuaTaiwan
  4. 4.Commercialization and Industry Service CenterIndustrial Technology Research InstituteHsinchuTaiwan

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