Usability, Quality in Use and the Model of Quality Characteristics

  • Masaaki KurosuEmail author
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9169)


In this paper, a history of usability concept is reviewed including Shackel and Richardson, Nielsen, and ISO standards to show how the usability is located among relevant quality characteristics. Secondly, the importance of subjective quality is emphasized in relation to the usability. Thirdly, the concept of quality in use is considered in relation to the usability. Finally, a new scheme on quality characteristics is presented.


Usability Quality in use Quality characteristics ISO standards 


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.The Open University of JapanChibaJapan

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