An Interaction Design Method to Support the Expression of User Intentions in Collaborative Systems

  • Cristiane Josely JensenEmail author
  • Julio Cesar Dos Reis
  • Rodrigo Bonacin
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9169)


The communication and interpretation of users’ intentions play a key role in collaborative web discussions. However, existing mechanisms fail to support the users’ expression of their intentions during collaborations. In this article, we propose an original interaction design method based on semiotics to guide the construction of interactive mechanisms, which allow users to explicitly express and share intentions. We apply the method in a case study in the context of collaborative forums for software developers. The obtained results reveal preliminary evidences regarding the effectiveness of the method for the definition of interface components, enabling more meaningful and successful communications.


Collaborative web Intentions Pragmatics Collaboration Interaction design Organizational semiotics 


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Cristiane Josely Jensen
    • 1
    • 3
    Email author
  • Julio Cesar Dos Reis
    • 1
  • Rodrigo Bonacin
    • 1
    • 2
  1. 1.FACCAMPCampo Limpo PaulistaBrazil
  2. 2.Center for Information Technology Renato ArcherCampinasBrazil
  3. 3.FAHHortolândiaBrazil

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