The Definition and Use of Personas in the Design of Technologies for Informal Caregivers

  • Susanne Hensely-SchinkingerEmail author
  • Aparecido Fabiano Pinatti de Carvalho
  • Michael Glanznig
  • Hilda Tellioğlu
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9169)


This paper refers to the significance of defining and using personas for the design and development of technological solutions for informal care. It not only argues for the importance of carefully defining personas, but also discusses the influence that personas exert in the design decisions made throughout the process. We illustrate these two aspects with empirical results gathered in the project TOPIC – The Online Platform for Informal Caregivers – in which a series of online technological solutions are being designed and developed to integrate a CarePortfolio to provide caregivers with emotional, informational and tangible support, as they go on to handle their care responsibilities.


Personas User-centered design Informal care Ethnographic study 



We would like to thank the AAL Joint Program for financial support, our participants for all the useful information they have been giving us, and our project partners for insightful ideas and productive discussions.


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Susanne Hensely-Schinkinger
    • 1
    Email author
  • Aparecido Fabiano Pinatti de Carvalho
    • 1
  • Michael Glanznig
    • 1
  • Hilda Tellioğlu
    • 1
  1. 1.Multidisciplinary Design GroupVienna University of TechnologyViennaAustria

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