Communication of Design Decisions and Usability Issues: A Protocol Based on Personas and Nielsen’s Heuristics

  • Joelma ChomaEmail author
  • Luciana A. M. Zaina
  • Daniela Beraldo
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9169)


Although both agile developers and UX designers have a common concern regarding to build software with quality, they usually have different viewpoint of the user experience and usability. We have proposed a protocol in which personas and Nielsen’s heuristics were used as a common vocabulary between designers and developers (SCRUM team) for the communication of recommendations and/or design solutions. We have adopted action research to conduct our research, performing a workshop and interviews to study the feasibility of the proposal; and later two case studies to compare and evaluate the use and non-use the protocol. In the final, adding to the case study comparison, we interviewed the SCRUM team who revealed that the protocol improved the understanding of recommendations and the Nielsen’s heuristics contributed to objectively communicate the main problems of interaction.


Action research User experience Interaction design SCRUM ERP 


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Joelma Choma
    • 1
    Email author
  • Luciana A. M. Zaina
    • 1
  • Daniela Beraldo
    • 1
    • 2
  1. 1.Federal University of São Carlos – Campus SorocabaSão CarlosBrazil
  2. 2.Indiana State UniversityTerre HauteUSA

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