Measuring Negative User Experience

  • Dominik Pascal MaginEmail author
  • Andreas Maier
  • Steffen Hess
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9187)


Nowadays, the induction of positive user experience is a vital aspect of the development of smartphone applications. Existing approaches aim at engineering good user experience to make applications more enjoyable and pleasurable. Especially in business applications, employees need to be motivated to perform their tasks, in order to increase efficiency and effectiveness. Negative user experience lowers user acceptance and decreases motivation. A study was conducted to identify factors that can cause negative user experience. This study found negative aspects of an example mobile application, of which Usability and Utility have been found to directly contribute to a negative Emotions and thus to negative user experience.


User experience Emotions 



This work has been partially supported by the German Ministry of Education and Research, grant number 01IS12053.


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Dominik Pascal Magin
    • 1
    Email author
  • Andreas Maier
    • 1
  • Steffen Hess
    • 1
  1. 1.Fraunhofer Institute for Experimental Software EngineeringKaiserslauternGermany

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