Developing a Framework for Effective Communication with Older People

  • Ying Jiang
  • Hua DongEmail author
  • Shu Yuan
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9193)


Communicating with older people is more challenging because of age-related cognitive and sensory impairments. How to develop an approach to enable inexperienced and young designers to effectively communicate with older people? A new and pragmatic framework is developed which aims to identify key factors of communication techniques that designers need to learn. This framework can help designers to decide which techniques are most relevant for specific conversation situations. It can also be used to systematically collect communication knowledge and skills as a designer’s personal communication guidance.


Effective communication Older people Cognitive impairments Sensory impairments 


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Tongji UniversityShanghaiChina

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