Advertisement

Acceptance of ICTs by Older Adults: A Review of Recent Studies

  • Qi MaEmail author
  • Ke Chen
  • Alan Hoi Shou Chan
  • Pei-Lee Teh
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9193)

Abstract

Objectives: Issues surrounding aging and information communication technologies (ICTs) are of critical importance. This study aims to identify the determinants of the acceptance of ICTs innovations by older adults, and discuss the research gap in the gerontechnology literature.

Methods: Research articles were selected from four multi-disciplinary databases (SCOPUS, ProQuest, EBSCOHOST, Science Direct) from 2004 to 2015. Articles were filtered by “Older than 55”, “healthy”, “acceptance”, “ICTs”, etc. Finally, a total of 29 papers including qualitative, quantitative and mixed-method research are used in this study.

Results: The majority of these studies indicated that older adults have a positive attitude towards using ICTs. The findings summarized ICTs-related technologies in five basic domains: Intelligent monitoring, Health care delivery, Online services, Social communication, and Internet & Computer. The review gathered and classified important acceptance factors into six themes: Perceived Benefits of Use, Subjective Norm, Perceived Behavior Control, Perceived Usability, Affections, and Socio-demographic Mediators.

Keywords

Review Older adults Information communication technologies (ICTs) Technology acceptance 

References

  1. 1.
    Sayago, S., Blat, J.: Telling the story of older people e-mailing: an ethnographical study. Int. J. Hum. Comput. Stud. 68(1–2), 105–120 (2010)CrossRefGoogle Scholar
  2. 2.
    Niehaves, B., Plattfaut, R.: Internet adoption by the elderly: employing IS technology acceptance theories for understanding the age-related digital divide. Eur. J. Inf. Syst. 23(6), 708–726 (2013)CrossRefzbMATHGoogle Scholar
  3. 3.
    Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.D.: User acceptance of information technology: toward a unified view. MIS Q. Manag. Inf. Syst. 27(3), 425–478 (2003)Google Scholar
  4. 4.
    Verdegem, P., De Marez, L.: Rethinking determinants of ICT acceptance: towards an integrated and comprehensive overview. Technovation 31(8), 411–423 (2011)CrossRefGoogle Scholar
  5. 5.
    Conci, M., Pianesi, F., Zancanaro, M.: Useful, social and enjoyable: mobile phone adoption by older people. In: Gross, T., Gulliksen, J., Kotzé, P., Oestreicher, L., Palanque, P., Prates, R.O., Winckler, M. (eds.) INTERACT 2009. LNCS, vol. 5726, pp. 63–76. Springer, Heidelberg (2009)CrossRefGoogle Scholar
  6. 6.
    van Hoof, J., Kort, H.S., Rutten, P.G., Duijnstee, M.S.: Ageing-in-place with the use of ambient intelligence technology: perspectives of older users. Int. J. Med. Inform. 80(5), 310–331 (2011)CrossRefGoogle Scholar
  7. 7.
    Steele, R., Lo, A., Secombe, C., Wong, Y.K.: Elderly persons’ perception and acceptance of using wireless sensor networks to assist healthcare. Int. J. Med. Inform. 78(12), 788–801 (2009)CrossRefGoogle Scholar
  8. 8.
    Mahmood, A., Yamamoto, T., Lee, M., Steggell, C.: Perceptions and use of gerotechnology: implications for aging in place. J. Hous. Elderly 22(1–2), 104–126 (2008)CrossRefGoogle Scholar
  9. 9.
    Himmel, S., Ziefle, M., Arning, K.: From living space to urban quarter: acceptance of ICT monitoring solutions in an ageing society. In: Kurosu, M. (ed.) HCII/HCI 2013, Part III. LNCS, vol. 8006, pp. 49–58. Springer, Heidelberg (2013)Google Scholar
  10. 10.
    Lorenzen-Huber, L., Boutain, M., Camp, L.J., Shankar, K., Connelly, K.H.: Privacy, technology, and aging: a proposed framework. Ageing Int. 36(2), 232–252 (2010)CrossRefGoogle Scholar
  11. 11.
    Courtney, K.L., Demiris, G., Rantz, M., Skubic, M.: Needing smart home technologies the perspectives of older adults. Inform. Prim. Care 16, 195–201 (2008)Google Scholar
  12. 12.
    Giger, J.T., Pope, N.D., Vogt, H.B., Gutierrez, C., Newland, L.A., Lemke, J., Lawler, M.J.: Remote patient monitoring acceptance trends among older adults residing in a frontier state. Comput. Hum. Behav. 44, 174–182 (2015)CrossRefGoogle Scholar
  13. 13.
    Wilkowska, W., & Ziefle, M.: Perception of privacy and security for acceptance of E-health technologies: exploratory analysis for diverse user groups. User-Centred-Design of Pervasive Health Applications (UCD-PH 2011), held in conjunction with the 5th ICST/IEEE Conference on Pervasive Computing Technologies for Healthcare 2011, pp. 593–600 (2011)Google Scholar
  14. 14.
    Heart, T., Kalderon, E.: Older adults: are they ready to adopt health-related ICT? Int. J. Med. Inform. 82(11), e209–e231 (2013)CrossRefGoogle Scholar
  15. 15.
    Lam, R., Lin, V.S., Senelick, W.S., Tran, H.P., Moore, A.A., Koretz, B.: Older adult consumers’ attitudes and preferences on electronic patient-physician messaging. Am. J. Managed Care (special issue) 19, eSP7–eSP11 (2013)Google Scholar
  16. 16.
    Demiris, G., Thompson, H., Boquet, J., Le, T., Chaudhuri, S., Chung, J.: Older adults’ acceptance of a community-based telehealth wellness system. Inform. Health. Soc. Care 38(1), 27–36 (2013)CrossRefGoogle Scholar
  17. 17.
    Guo, X., Sun, Y., Wang, N., Peng, Z., Yan, Z.: The dark side of elderly acceptance of preventive mobile health services in China. Electron. Mark. 23(1), 49–61 (2012)CrossRefGoogle Scholar
  18. 18.
    Lin, F., Fofanah, S.S., Liang, D.: Assessing citizen adoption of e-Government initiatives in Gambia: a validation of the technology acceptance model in information systems success. Gov. Inf. Q. 28(2), 271–279 (2011)CrossRefGoogle Scholar
  19. 19.
    Lian, J.-W., Yen, D.C.: Online shopping drivers and barriers for older adults: age and gender differences. Comput. Human. Behav. 37, 133–143 (2014)CrossRefGoogle Scholar
  20. 20.
    Werner, J.M., Carlson, M., Jordan-Marsh, M., Clark, F.: Predictors of computer use in community-dwelling, ethnically diverse older adults. Hum. Factors J. Hum. Factors Ergon. Soc. 53(5), 431–447 (2011)CrossRefGoogle Scholar
  21. 21.
    Hong, S.-J., Lui, C.S.M., Hahn, J., Moon, J.Y., Kim, T.G.: How old are you really? cognitive age in technology acceptance. Decis. Support Syst. 56, 122–130 (2013)CrossRefGoogle Scholar
  22. 22.
    Sharit, J., Czaja, S.J., Perdomo, D., Lee, C.C.: A cost-benefit analysis methodology for assessing product adoption by older user populations. Appl. Ergon. 35(2), 81–92 (2004)CrossRefGoogle Scholar
  23. 23.
    Pan, S., Jordan-Marsh, M.: Internet use intention and adoption among Chinese older adults: from the expanded technology acceptance model perspective. Comput. Hum. Behav. 26(5), 1111–1119 (2010)CrossRefGoogle Scholar
  24. 24.
    Nayak, L.U.S., Priest, L., White, A.P.: An application of the technology acceptance model to the level of Internet usage by older adults. Univ. Access Inf. Soc. 9(4), 367–374 (2010)CrossRefGoogle Scholar
  25. 25.
    Nagle, S., Schmidt, L.: Computer acceptance of older adults. Work 41(Suppl 1), 3541–3548 (2012)Google Scholar
  26. 26.
    Raymundo, T.M., Santana, C.S.: Factors influencing the acceptance of technology by older people: how the elderly in Brazil feel about using electronics. IEEE Consum. Electron. Mag. 3, 63–68 (2014)CrossRefGoogle Scholar
  27. 27.
    Mitzner, T.L., Boron, J.B., Fausset, C.B., Adams, A.E., Charness, N., Czaja, S.J., Dijkstra, K., Fisk, A.D., Rogers, W.A., Sharit, J.: Older adults talk technology: technology usage and attitudes. Comput. Hum. Behav. 26(6), 1710–1721 (2010)CrossRefGoogle Scholar
  28. 28.
    Fausset, C.B., Harley, L., Farmer, S., Fain, B.: Older adults’ perceptions and use of technology: a novel approach. In: Stephanidis, C., Antona, M. (eds.) UAHCI 2013, Part II. LNCS, vol. 8010, pp. 51–58. Springer, Heidelberg (2013)Google Scholar
  29. 29.
    Walsh, K., Callan, A.: Perceptions, preferences, and acceptance of information and communication technologies in older-adult community care settings in Ireland: a case-study and ranked-care program analysis. Ageing Int. 36(1), 102–122 (2010)CrossRefGoogle Scholar
  30. 30.
    Wang, L., Rau, P.-L.P., Salvendy, G.: Older adults’ acceptance of information technology. Educ. Gerontol. 37(12), 1081–1099 (2011)CrossRefGoogle Scholar
  31. 31.
    Chen, K., Chan, A.H.: Gerontechnology acceptance by elderly Hong Kong Chinese: a senior technology acceptance model (STAM). Ergonomics 57(5), 635–652 (2014)CrossRefGoogle Scholar
  32. 32.
    Hernández-Encuentra, E., Pousada, M., Gómez-Zúñiga, B.: ICT and older people: beyond usability. Educ. Gerontology 35(3), 226–245 (2009)CrossRefGoogle Scholar
  33. 33.
    Czaja, S.J., Lee, C.C.: Information technology and older adults. In: Sears, A., Jacko, J.A. (eds.) Human Computer Interaction, Designing for Diverse Users and Domains, pp. 17–32. CRC Press, Boca Raton (2009)CrossRefGoogle Scholar
  34. 34.
    Marschollek, M., Mix, S., Wolf, K.-H., Effertz, B., Haux, R., Steinhagen-Thiessen, E.: ICT-based health information services for elderly people: past experiences, current trends, and future strategies. Med. Inf. Internet Med. 32(4), 251–261 (2009)Google Scholar
  35. 35.
    Davis, F.D.: Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Q. 13(3), 319–340 (1989)CrossRefGoogle Scholar
  36. 36.
    Ajzen, I.: The theory of planned behavior. Organ. Behav. Hum. Decis. Process 50, 179–211 (1991)CrossRefGoogle Scholar
  37. 37.
    Selwyn, N., Gorard, S., Furlong, J., Madden, L.: Older adults’ use of information and communications technology in everyday life. Ageing Soc. 23(5), 561–582 (2003)CrossRefGoogle Scholar
  38. 38.
    Charness, N.: Aging and communication: human factors issues. In: Charness, N., Parks, D.C., Sabel, B.A. (eds.) Communication Technology and Aging, pp. 3–29. Springer, New York (2001)Google Scholar
  39. 39.
    Zhou, J., Rau, P.-L.P., Salvendy, G.: A qualitative study of older adults’ acceptance of new functions on smart phones and tablets. In: Rau, P. (ed.) HCII 2013 and CCD 2013, Part I. LNCS, vol. 8023, pp. 525–534. Springer, Heidelberg (2013)Google Scholar
  40. 40.
    Chen, K., Chan, A.H.: Use or non-use of gerontechnology–a qualitative study. Int. J. Environ. Res. Public Health 10(10), 4645–4666 (2013)CrossRefGoogle Scholar

Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Qi Ma
    • 1
    Email author
  • Ke Chen
    • 1
  • Alan Hoi Shou Chan
    • 1
  • Pei-Lee Teh
    • 2
  1. 1.Department of Systems Engineering and Engineering ManagementCity University of Hong KongKowloon TongHong Kong
  2. 2.School of BusinessMonash UniversitySelangor Darul EhsanMalaysia

Personalised recommendations